[amayausers] Re: Melco followup
- From: "Off The Wall" <offwall@xxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 30 Mar 2005 13:29:25 -0700
What newsletter ?
The only sign up I see is "Enter your email address to receive periodic
product updates & promotions"
MW
----- Original Message -----
From: "Jeff Banks" <banksje@xxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, March 30, 2005 1:15 PM
Subject: [amayausers] Re: Melco followup
> Hi All,
>
> Just a quick question, how many of you have been to the
> http://www.melco.com/index.cfm and signed up to receive the news letter,
> or
> how many have read through the information contained in the form of a FAQ
> on
> both Design Shop and Amaya?
>
> Also, at http://feedback.melco.com is a Feedback form. Use this form to
> send suggestions and comments on improvements. This entire thread would go
> real well as a feedback and what would be good for both you (the customer)
> and Melco.
>
> Jeff Banks
> Melco Embroidery Systems
>
>
> ----- Original Message -----
> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Wednesday, March 30, 2005 11:13 AM
> Subject: [amayausers] Melco followup
>
>
>> Amen to that! I really do like my Princess and wouldn't trade her but for
>> a
>> newer model. (Please don't tell her though!) But as far as the follow-up
>> from Melco sales is concerned I've not been impressed in the least. Their
>> MelcoMart staff are great when you have a product question, I've gotten
>> some
>> really great service on that end. As far as machine operation, problems,
>> etc., this list is far more informative than anything else. The people
>> here
>> are the BEST!!!!!! Communication in the form of a newsletter would be
>> swell.
>> Keep us informed on the world of the Amaya and perhaps Design Shop. If I
>> can't read about it how am I going to know about it and make a purchase??
>> Not too much to ask really. If you want to be number one you have to
>> think
>> and act like number one.
>> Okay, now I've stepped off my soapbox and will stay down (for now) on
>> this
>> subject.
>> Have a productive day. It is spring in Minnesota, nothing finer in the
>> world.
>> Wendy Solomonson
>> Itchin' To Stitch
>> Arlington, MN
>> (507)964-2224
>> ----- Original Message -----
>> From: "HK Acree" <hkacree@xxxxxxxxxxxx>
>> To: <amayausers@xxxxxxxxxxxxx>
>> Sent: Wednesday, March 30, 2005 10:39 AM
>> Subject: [amayausers] Re: Presser Foot
>>
>>
>>> Wendy,
>>> You are about to open a Pandora's box. Melco is continually
>>> upgrading/changing both the hardware and software to create a better
>>> mousetrap. As owners I agree it would be great to be notified as these
>>> changes are made, specifically in the area of maintenance. If you recall
>> way
>>> back when you first started, the maintenance procedure was way different
>>> than what it is now. Some of the lubrication we did then is not even
>>> addressed with the newer versions. I think as upgraded parts/procedures
>> are
>>> developed they should notify us and at least give us the choice as to
>> spend
>>> the $$$$ or not. One thing about doing business, if you don't stay in
>> touch
>>> with your customers, pretty quick you don't have any. Just my thoughts.
>>>
>>> Herb
>>> Royal Embroidery
>>> ----- Original Message -----
>>> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
>>> To: <amayausers@xxxxxxxxxxxxx>
>>> Sent: Wednesday, March 30, 2005 8:27 AM
>>> Subject: [amayausers] Re: Presser Foot
>>>
>>>
>>> > My machine is still under warranty too! I just had a tech out for
>> service
>>> > so
>>> > it would have been nice to have this upgrade at that time. That really
>>> > chaps
>>> > my behind!!!! Maybe Jeff can shed some light on why we don't learn
>>> > about
>>> > these upgrades that are available while our machines are still under
>>> > warranty. Maybe a policy change at Melco. I'm not sure I'm happy about
>>> > having to ask for something I feel I should be notified about.
>>> > Communication
>>> > is such a key element and it's good customer service too as far as I'm
>>> > concerned. Anyone know anything more about this???
>>> > Wendy Solomonson
>>> > Itchin' To Stitch
>>> > Arlington, MN
>>> > (507)964-2224
>>> > ----- Original Message -----
>>> > From: <DLCompton@xxxxxxx>
>>> > To: <amayausers@xxxxxxxxxxxxx>
>>> > Sent: Tuesday, March 29, 2005 9:14 AM
>>> > Subject: [amayausers] Re: Presser Foot
>>> >
>>> >
>>> >>
>>> >> My replacement was at no cost (it was still under the 2 yr
>>> >> warranty)....of
>>> >> course I had to pay for the service call! :-)
>>> >>
>>> >>
>>> >> Dorothy Compton
>>> >> Bee Embroidered
>>> >> _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/)
>>> >> (916) 635-7467
>>> >> Rancho Cordova, CA
>>> >>
>>> >>
>>> >> In a message dated 3/28/2005 3:59:52 PM Pacific Standard Time,
>>> >> itchin@xxxxxxxxxxxxxxx writes:
>>> >>
>>> >> I purchased my machine in September of '03. Looks like I have the
>>> >> old
>>> > style
>>> >> foot, flat across the bottom. Do you know if upgrades are at no cost
>> or
>>> > do
>>> >> we pay?
>>> >> Wendy Solomonson
>>> >> Itchin' To Stitch
>>> >> Arlington, MN
>>> >> (507)964-2224
>>> >>
>>> >>
>>> >>
>>> >>
>>> >>
>>> >>
>>> >
>>> >
>>> >
>>>
>>>
>>>
>>>
>>
>>
>>
>
>
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