Glen, I havent had any trouble with the local Amaya service. When did you purchase your machine and what colour is it. Anand Anand, If you would like a second AMAYA XT I have one for sale. The only catch is that after 3 million stitches the hook has worn and a replacement is NOT available through the distributor and Melco are not prepared to provide one either under warranty or for purchase. Melco service may be great inside the USA unfortunately however outside the USA their service leaves much to be desired. It's kind of like 'now we have your money you no longer are of any benefit' Glenn Global Embroidery