Tom, Did you push the red stop button and then turn it on again? --- Tom McCloud <mccloud12@xxxxxxxxxxx> wrote: > To All, > If anyone is out there. I'm trying to > get a job done by Monday > and I just encountered the following > error when attempting to > step through > the 4 million stitch maintenance: > > > 17:07:23 - Cluster 01 - Head 01 - Color change > stepper index error - off > index while sewing > > > > I've tried rebooting the computer, > turning the machine off and > on, and finally > > I tried reloading the software. If > anyone has any hints, I sure > would appreciate your > > help. Waiting till Monday to call > Denver will hurt. > > > > Thanks in advance as you always seem to > come through. > > > > Tom > > > > Jo Just Sew It Custom Embroidery Delta, Colorado <www.justsewitllc.com> 970-874-7899