[amayausers.com] Re: Amaya XT goes off the air
- From: "Studio 187 LLC" <InsideStudio187@xxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Mon, 8 Oct 2007 20:41:57 -0400
It's probably for what they describe as "travel expenses." I was charged
$100 AND my card was charged 3 weeks before the tech even came for the
repair. Not to mention that it was the same problem I was having since the
machines arrived. The tech has always been prompt and knowledgeable (he's
probably reading this. . . hi John . . . ) and I want to make that very
clear I am not complaining about the tech. What I do feel is unfair is that
since the problem was with the machine from day one, it should have been
dealt with as a continuous issue and not a new one. In the end, my computer
board was finally replaced along with the fan adjustment, and all seems to
be alright . . . $100 less in my pocket though. In any event, the charge
shouldn't automatically be charged to my card before the tech completes the
call, and since the issue was discovered within the first few weeks of
delivery, I should not have been charged travel expenses.
GF
----- Original Message -----
From: Kushnerick
To: amayausers@xxxxxxxxxxxxx
Sent: Monday, October 08, 2007 6:39 PM
Subject: [amayausers.com] Re: Amaya XT goes off the air
Got me wondering the same thing Margarett .... what is the $50 for ?
Bob
----- Original Message -----
From: "Margarett" <balinwir@xxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Monday, October 08, 2007 3:29 PM
Subject: [amayausers.com] Re: Amaya XT goes off the air
> Hello Steve, This has been an on going problem ever since I got the
Machines
> and Melco is aware of the problems we are having.
> So far nothing has fixed it. I was on the phone today and got tried of
> waiting so hung up after twenty minutes. I will call back again tomorrow.
> Like I said these machines are new so I should not have a charge to repair
> them, if that has to be . I'm sure it is something simply to fix I just
have
> a shop full of things to get out. What would the $50.00 be for if we are
> under the warranty.
>
> Margarett
>
>
> ----- Original Message -----
> From: <webmaster@xxxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Monday, October 08, 2007 3:38 PM
> Subject: [amayausers.com] Re: Amaya XT goes off the air
>
>
> > This message was posted by Steve I on AmayaUsers.com. PLEASE DO NOT
REPLY
> > VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking
here:
> > http://www.amayausers.com/boards/ultimatebb.php?/topic/2/270.html#000005
> >
> > Margret,
> >
> > You don't have to turn off everyting. Just make sure your force download
> > is not checked and just turn off the machine and turn it back on. It
> > should default back to the same stitch you were on when it stopped. It
> > will come back onto your list after it restarts.
> >
> > If you don't make MELCO aware of your problem they won't be able to get
it
> > fixed for you. I don't like to spend the $50.00 either if I don't have
> > to. Call them first, and if they don't have a fix over the phone you
may
> > have to spring for the $50.
> >
> > Steve I.
> > Trinity Sports & Embroidery
> >
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