[amayausers.com] Re: Amaya XT goes off the air
- From: "Studio 187 LLC" <InsideStudio187@xxxxxxxxxxx>
- To: "Amaya Users" <AmayaUsers@xxxxxxxxxxxxx>
- Date: Tue, 9 Oct 2007 09:35:23 -0400
When I purchased the machine, the dialogue was how supportive the techs were
that anything wrong would be addressed . . . blah blah . . . the machines were
delivered by two men (not Melco employees) and dropped off in my garage. I
assembled them and installed the software myself. The problem was discovered
only weeks after I received them. Tech was here a few times (without being
charged travel) and the response was possibly the computer board but not sure.
Now the board was finally replaced. I'm pretty sure if that decision was made
the first time, the repeat visits would have been unnecessary. I also think
that a tech should install all the new machines and test to spec. Can never
tell what shaking or dropping occurred during shipment to its destination.
I agree that Melco should revisit their policy about charging cards
immediately. It's absurd. What ever happened to authorizing a credit charge?
Seems like as long as a company has your credit card number, they're free to
charge at will. I was never told a specific amount -- only that I'd be charged
a nominal travel charge. From what I read on these posts, that could be
anywhere from $50 to $200 and no one really knows until their card is dinged.
It would also be a productive idea to have Melco implement an annual
maintenance program where they come and do a complete tune-up on each machine
at a reasonable price. Like a car gets a tune-up. Might help with their support
reputation. Whenever I speak to the techs, they are always friendly and
knowledgeble. However, trying to schedule a digitizing class has been nearly
impossible. Seems no one knows when it will be because either the teacher has
been on vacation or is too busy, or my last response was the 2008 schedule
isn't in yet. So, I'm still waiting.
GF
----- Original Message -----
From: Kushnerick
To: amayausers@xxxxxxxxxxxxx
Sent: Monday, October 08, 2007 10:06 PM
Subject: [amayausers.com] Re: Amaya XT goes off the air
Have to agree. Don't think you should have been charged anything ....
especially 3 weeks before the tech even arrives. If this is Melco's policy,
maybe it needs to be revisited ??
Just out of curiosity, were any of these extra charges mentioned before you
bought the machine ?
Anyway it sounds like you have a good tech and your machine is running fine.
Now if you could just get your $100 back, life would be great.
Bob
----- Original Message -----
From: "Studio 187 LLC" <InsideStudio187@xxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Monday, October 08, 2007 6:41 PM
Subject: [amayausers.com] Re: Amaya XT goes off the air
> It's probably for what they describe as "travel expenses." I was charged
> $100 AND my card was charged 3 weeks before the tech even came for the
> repair. Not to mention that it was the same problem I was having since the
> machines arrived. The tech has always been prompt and knowledgeable (he's
> probably reading this. . . hi John . . . ) and I want to make that very
> clear I am not complaining about the tech. What I do feel is unfair is
that
> since the problem was with the machine from day one, it should have been
> dealt with as a continuous issue and not a new one. In the end, my
computer
> board was finally replaced along with the fan adjustment, and all seems to
> be alright . . . $100 less in my pocket though. In any event, the charge
> shouldn't automatically be charged to my card before the tech completes
the
> call, and since the issue was discovered within the first few weeks of
> delivery, I should not have been charged travel expenses.
>
> GF
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