[access-uk] Re: sainsburys have become non accessible for booking delivery slots as of today
- From: "andrew shipp" <andrew-shipp4@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 11 Aug 2004 17:38:08 +0100
Hello Tink, I have just spoken to Sainsburys customer care, and was told
that the site cannot be changed as it cost to much money to have it done.
So I said so what about the law about making websites more accessible for
the disabled about then haven't you read this? and I got no response from
them at all.
Yesterday was the first time that I have ever ordered from Sainsburys and if
this is what they are going to be like I think I shall enjoy, as I will
fight for the rights of the
disabled especially us the blind.
Regards
Andrew Shipp
Located Northamptonshire
Home phone 01604-517007,
Mobile )07773457805,
Email andrew-shipp4@xxxxxxxxxxxx
I am also the Manager and Moderator of blind-gardening.
All Messages are checked before sending by Norton anti Virus.
----- Original Message -----
From: "Léonie Watson" <lw@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, August 11, 2004 3:02 PM
Subject: [access-uk] Re: sainsburys have become non accessible for booking
delivery slots as of today
> Pete,
>
> I've just tried to book a slot, using Jaws. I noticed that the table
> containing the delivery slot links was 7 columns by 6 rows. I took an
> educated guess that the colums represented the days of the week and that
the
> rows represented the delivery times.
> Working on this idea, I selected what I thought was a Thursday
lunchtime
> delivery slot. I couldn't apparently see any confirmation of this time
given
> on the following page, although the fact that a delivery slot had been
> booked was given.
>
> I've just called Sainsburys and spoken to one of their technical team.
> He wasn't overly bright or concerned, but did offer to convey my complaint
> to the web development team.
>
> He did give me something of a work around though. If you click on the
> Trolley link, all the delivery information is available there, which I can
> confirm. This isn't ideal, but it's workable at a pinch.
>
> I've also mailed them and if I can figure out who the development
> company are, I don't think they're in-house, I'll mail them too.
> In the meantime, I'd urge anyone who's got 5 minutes to give them a
call
> and make the case. Brute force of public feedback is the only thing likely
> to turn this particular tide. The customer care line is: 0845 301 2020.
>
> Cheers,
> Tink.
> ----- Original Message -----
> From: "PETE gurney" <pete@xxxxxxxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, August 11, 2004 1:27 PM
> Subject: [access-uk] sainsburys have become non accessible for booking
> delivery slots as of today
>
>
> > hello all,
> >
> > as the subject line says, people using screen readers can no longer
> > successfully book a delivery slot on the sainsbury website as of today.
> > their delivery page used to be non accessible to us last year, and i
spent
> > some time talking with their technical department showing them what was
> > wrong with the page and pointing out that it was possible to book a slot
> by
> > searching for a numeric string which was part of a long string that
> > represented the available slots but wasn't obvious and probably wouldn't
> be
> > realised by most people.
> > thankfully they changed their links so that each link was spoken as a
day,
> > date and time which made it very simple to find the delivery slot you
> > require.
> > but they have changed their site again yesterday evening, and now the
> > delivery selection page is even worse than it was last year.
> > every link that represents a delivery slot is just labelled "booktime".
> > i don't know if its the same with jaws, but with windoweyes there are
> lines
> > on the page that have the delivery slot details such as the day date and
> > time, but they are all grouped together one line under the other and
then
> > in the bottom half of the page there are all the links that are labelled
> > booktime.
> > i've already spoken to sainsburys about this, but the technical chap i
> > spoke too didn't seem to really understand the problem, he said that if
i
> > click on the booktime link it will then tell me what delivery slot i
have
> > booked.
> > i think he eventually got the idea after i pointed out that you need to
> > know what slot you are going to book before you click on one of the
> > booktime links as there are probably 2 or 3 dozen links on the page
called
> > booktime and you could go round in circals and eventually
> finish
> > up like the ooslem bird.
> > i'd be interested to know if any sainsbury users have better luck with
> this
> > page with jaws, but if not perhaps others can report the problem to
> > sainsburys as the more of us report the problem the more likely they are
> to
> > do something about it.
> > in the mean time i'll be using tesco all the time.
> >
> > pete.
> >
> >
> >
> > ** Going on holiday and want to halt messages? Send a message to:-
> > ** access-uk-request@xxxxxxxxxxxxx
> > ** and in the Subject line type
> > ** vacation ## d
> > ** where ## is the number of days followed by d for days.
> > ** For other things like digest mode, send a message, to
> > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> >
> >
>
> ** Going on holiday and want to halt messages? Send a message to:-
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** vacation ## d
> ** where ## is the number of days followed by d for days.
> ** For other things like digest mode, send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
** Going on holiday and want to halt messages? Send a message to:-
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** vacation ## d
** where ## is the number of days followed by d for days.
** For other things like digest mode, send a message, to
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