[access-uk] Re: sainsburys have become non accessible for booking delivery slots as of today
- From: "Colin Fowler" <colin@xxxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 11 Aug 2004 19:59:14 +0100
Is it not David Gadbury?
Colin F.
----- Original Message -----
From: "Léonie Watson" <lw@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, August 11, 2004 7:43 PM
Subject: [access-uk] Re: sainsburys have become non accessible for booking
delivery slots as of today
> Andrew,
>
> Count me in! *Grin.
>
> To claim that amending the site would be too expensive is, frankly, a
> pathetic defense. Sainsbury's are a FTSE 100 company, so I don't believe
> they simply can't afford it. If they'd bothered to get it right the first
> time around, then the expense wouldn't be facing them.
>
> In 2000, a chap called Maguire took the Sydney Olympics Committee to
> court, under the Australian Disability Discrimination Act. In their
defence,
> the SOC said that they couldn't afford to make the changes required of
them.
> Consequently, they were fined something in the region of $20,00. It's
worth
> pointing out this to Sainsbury's if you get the opportunity.
>
> The whole thing is more ridiculous in light of the fact that
Sainsbury's
> have already been around the mulberry bush once, having resolved issues
with
> the delivery process at the end of last year! It's one thing making a
> mistake in the first place, but to make it again is simply ridiculous.
>
>
> Actually, I'm that irritated that I'm going to write to their head
> office, as soon as I can track down the name of the company chairman or
> similar honcho.
>
> Cheers,
> Tink.
>
>
>
>
> ----- Original Message -----
> From: "andrew shipp" <andrew-shipp4@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, August 11, 2004 5:38 PM
> Subject: [access-uk] Re: sainsburys have become non accessible for booking
> delivery slots as of today
>
>
> > Hello Tink, I have just spoken to Sainsburys customer care, and was
> told
> > that the site cannot be changed as it cost to much money to have it
done.
> > So I said so what about the law about making websites more accessible
> for
> > the disabled about then haven't you read this? and I got no response
> from
> > them at all.
> > Yesterday was the first time that I have ever ordered from Sainsburys
and
> if
> > this is what they are going to be like I think I shall enjoy, as I will
> > fight for the rights of the
> > disabled especially us the blind.
> > Regards
> >
> > Andrew Shipp
> >
> > Located Northamptonshire
> >
> > Home phone 01604-517007,
> >
> > Mobile )07773457805,
> >
> > Email andrew-shipp4@xxxxxxxxxxxx
> >
> > I am also the Manager and Moderator of blind-gardening.
> >
> > All Messages are checked before sending by Norton anti Virus.
> > ----- Original Message -----
> > From: "Léonie Watson" <lw@xxxxxxxxxxx>
> > To: <access-uk@xxxxxxxxxxxxx>
> > Sent: Wednesday, August 11, 2004 3:02 PM
> > Subject: [access-uk] Re: sainsburys have become non accessible for
booking
> > delivery slots as of today
> >
> >
> > > Pete,
> > >
> > > I've just tried to book a slot, using Jaws. I noticed that the
table
> > > containing the delivery slot links was 7 columns by 6 rows. I took an
> > > educated guess that the colums represented the days of the week and
that
> > the
> > > rows represented the delivery times.
> > > Working on this idea, I selected what I thought was a Thursday
> > lunchtime
> > > delivery slot. I couldn't apparently see any confirmation of this time
> > given
> > > on the following page, although the fact that a delivery slot had been
> > > booked was given.
> > >
> > > I've just called Sainsburys and spoken to one of their technical
> team.
> > > He wasn't overly bright or concerned, but did offer to convey my
> complaint
> > > to the web development team.
> > >
> > > He did give me something of a work around though. If you click on
> the
> > > Trolley link, all the delivery information is available there, which I
> can
> > > confirm. This isn't ideal, but it's workable at a pinch.
> > >
> > > I've also mailed them and if I can figure out who the development
> > > company are, I don't think they're in-house, I'll mail them too.
> > > In the meantime, I'd urge anyone who's got 5 minutes to give them
a
> > call
> > > and make the case. Brute force of public feedback is the only thing
> likely
> > > to turn this particular tide. The customer care line is: 0845 301
2020.
> > >
> > > Cheers,
> > > Tink.
> > > ----- Original Message -----
> > > From: "PETE gurney" <pete@xxxxxxxxxxxxxxxxxxx>
> > > To: <access-uk@xxxxxxxxxxxxx>
> > > Sent: Wednesday, August 11, 2004 1:27 PM
> > > Subject: [access-uk] sainsburys have become non accessible for booking
> > > delivery slots as of today
> > >
> > >
> > > > hello all,
> > > >
> > > > as the subject line says, people using screen readers can no longer
> > > > successfully book a delivery slot on the sainsbury website as of
> today.
> > > > their delivery page used to be non accessible to us last year, and i
> > spent
> > > > some time talking with their technical department showing them what
> was
> > > > wrong with the page and pointing out that it was possible to book a
> slot
> > > by
> > > > searching for a numeric string which was part of a long string that
> > > > represented the available slots but wasn't obvious and probably
> wouldn't
> > > be
> > > > realised by most people.
> > > > thankfully they changed their links so that each link was spoken as
a
> > day,
> > > > date and time which made it very simple to find the delivery slot
you
> > > > require.
> > > > but they have changed their site again yesterday evening, and now
the
> > > > delivery selection page is even worse than it was last year.
> > > > every link that represents a delivery slot is just labelled
> "booktime".
> > > > i don't know if its the same with jaws, but with windoweyes there
are
> > > lines
> > > > on the page that have the delivery slot details such as the day date
> and
> > > > time, but they are all grouped together one line under the other and
> > then
> > > > in the bottom half of the page there are all the links that are
> labelled
> > > > booktime.
> > > > i've already spoken to sainsburys about this, but the technical chap
i
> > > > spoke too didn't seem to really understand the problem, he said that
> if
> > i
> > > > click on the booktime link it will then tell me what delivery slot i
> > have
> > > > booked.
> > > > i think he eventually got the idea after i pointed out that you need
> to
> > > > know what slot you are going to book before you click on one of the
> > > > booktime links as there are probably 2 or 3 dozen links on the page
> > called
> > > > booktime and you could go round in circals and eventually
> > > finish
> > > > up like the ooslem bird.
> > > > i'd be interested to know if any sainsbury users have better luck
with
> > > this
> > > > page with jaws, but if not perhaps others can report the problem to
> > > > sainsburys as the more of us report the problem the more likely they
> are
> > > to
> > > > do something about it.
> > > > in the mean time i'll be using tesco all the time.
> > > >
> > > > pete.
> > > >
> > > >
> > > >
> > > > ** Going on holiday and want to halt messages? Send a message to:-
> > > > ** access-uk-request@xxxxxxxxxxxxx
> > > > ** and in the Subject line type
> > > > ** vacation ## d
> > > > ** where ## is the number of days followed by d for days.
> > > > ** For other things like digest mode, send a message, to
> > > > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> > > >
> > > >
> > >
> > > ** Going on holiday and want to halt messages? Send a message to:-
> > > ** access-uk-request@xxxxxxxxxxxxx
> > > ** and in the Subject line type
> > > ** vacation ## d
> > > ** where ## is the number of days followed by d for days.
> > > ** For other things like digest mode, send a message, to
> > > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> > >
> >
> >
> > ** Going on holiday and want to halt messages? Send a message to:-
> > ** access-uk-request@xxxxxxxxxxxxx
> > ** and in the Subject line type
> > ** vacation ## d
> > ** where ## is the number of days followed by d for days.
> > ** For other things like digest mode, send a message, to
> > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
> >
> >
>
> ** Going on holiday and want to halt messages? Send a message to:-
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** vacation ## d
> ** where ## is the number of days followed by d for days.
> ** For other things like digest mode, send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** Going on holiday and want to halt messages? Send a message to:-
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** vacation ## d
** where ## is the number of days followed by d for days.
** For other things like digest mode, send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
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