[access-uk] Re: sainsburys have become non accessible for booking delivery slots as of today
- From: Léonie Watson <lw@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 11 Aug 2004 15:48:11 +0100
Terry,
Just when things appear to be going reasonably well. Until their recent
"upgrade", and I use that word in the loosest possible way, the delivery
selection was just fine. I've only been in an area that Sainsbury's
delivered to, since Christmas, so I could be mistaken, but I gather they
resolved the earlier inaccessibility issues sometime before that.
At least, in Sainsbury's defence, I wasn't told that I was likely to be
mistaken because their user research with blind people hadn't turned up
similar concerns. Unlike another supermarket I love to hate! *Grin. But I'm
definitely disappointed.
Cheers,
Tink.
----- Original Message -----
From: "Terry Robinson" <terry@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, August 11, 2004 3:32 PM
Subject: [access-uk] Re: sainsburys have become non accessible for booking
delivery slots as of today
> Hi Tink,
>
> Don't hold your breath! I raised this issue with them about three years
ago.
> Clearly nothing's changed since then.
>
> I was offered the opportunity to book my delivery slot over the phone
before
> ordering my goods.
>
> Needless to say, I declined this offer on the grounds that they were
either
> offering me an internet shopping opportunity or not and that being unable
to
> book a delivery slot was a serious failure in such an enterprise. They
> clearly haven't grasped this simple point so they continue to lose
business.
>
> Cheers,
>
> Terry
>
>
> ************************************************************
>
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>
> Terry Robinson B.Sc
> 82 Albert Rd.
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> Glasgow
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> Web: www.describe-online.com
>
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