Hi Alex Just to clarify, I am not using BT on the Internet to download my Emails. I have them coming into Outlook directly, but the password box jumps up very frequently when either of us are using our machines, yet all our configurations are correct. This never happened to me with Sky I have to be fair and say. But if I hit the escape key twice, it all goes away, and my messages come in and go out normally, it's most peculiar. Kind Regards, Jackie Cairns -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of alexander shannon Sent: 15 January 2012 14:45 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: pass word Hi Jackie, I'm glad you've got a possible alternative. Coming back to the original subject of this thread, I've been unable to access my e-mails since Tuesday and have only just got to download e-mails, and guess what the problem was, password verification requests, which in their turn caused me to accidentally type an extra * in the password box because I went on typing without realising the box had come up. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq