Hi Jackie, I'm glad you've got a possible alternative. Coming back to the original subject of this thread, I've been unable to access my e-mails since Tuesday and have only just got to download e-mails, and guess what the problem was, password verification requests, which in their turn caused me to accidentally type an extra * in the password box because I went on typing without realising the box had come up. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq