Hi David, Having read your message, and also the reply from Jackie cairns, I'm thinking that if you are able to access News Groups on your computer, it might be helpful for you to subscribe to bt.internet.support and follow any threads there discussing your problem. I'm already subscribed to that news group, and there have been lots of discussions on this subject, but I am unsure as to whether BT realise how much these password issues affect those of us who use access technology. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq