[access-uk] Re: TIME FOR A RANT ...
- From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 25 Jun 2009 09:40:19 +0100
Hi Eleanore,
I've been replying offlist to your last e-mail.
Thanks, madleen
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
ELEANOR BURKE
Sent: 24 June 2009 23:14
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: TIME FOR A RANT ...
Carol I am still waiting for Madalin Mann to come back to me about how much
Talks Premium would cost me having talks Standard from Vodafone. that was
approximately 10 months ago. Smile. I do not now need her to come back to
me as I have Talks Premium but she did not even know that I could purchase
it for £50.00. It was a case of me telling her actually and she saying that
she would get back to me to confirm this but she did not think so!!!
Eleanor
----- Original Message -----
From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, June 24, 2009 5:02 PM
Subject: [access-uk] Re: TIME FOR A RANT ...
> Well Roger, there you go!
>
> Nice to know I'm not alone ...
>
> Having just responded off list to a follow-up by RNIB staff member Madleen
> Mann, I'm wondering where the customer support is these days. After all,
> we spend an awful lot of money on these items so should be able to ensure
> they're going to meet our needs, at least pretty well!
>
> Should I really have had to spend a whole day in the Resource Centre when
> all I eventually came away with was one item from the kitchen and a
> replacement watch? The only other item of interest to me, having looked
> around the kitchen and chosen a new watch, was the Plextor Pocket and I
> made that clear pretty well on outset. I was very much hoping to come
> home with this item also!
>
> I don't think so now!
>
> --
> Carol
> carol.pearson29@xxxxxxxxxxxxxx
>
>
>
> --
> Carol
> carol.pearson29@xxxxxxxxxxxxxx
>
> ---- Original Message ----
> From: "roger south" <roger.south@xxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, June 24, 2009 3:42 PM
> Subject: [access-uk] Re: TIME FOR A RANT ...
>
>> Hi Carol
>>
>> You have my sympathy as I've been down that street as
>> well. Several years ago I wanted to buy a portable book
>> reader and the one to have was the Road Runner. I have a
>> severe hearing loss and therefore hear mostly
>> electronically. This made me wary as to whether it would
>> be suitable for me. I phoned the dealer and was told the
>> price etc. I explained my difficulty and fears so would I
>> be able to return it if I needed to. In no circumstances
>> I was told as the machine would be second hand. If it was
>> unsuitable I'd have to find a buyer to purchase it off
>> me. What he didn't realise and was not interested in
>> listening to was that only the actual machine would be
>> used briefly as I would have used my own batteries out of
>> courtesy and I never use head-phones ever as they are of
>> no use to me. My own induction loop would have been
>> plugged in instead.
>> Another list member agreed to meet me and allow me to try
>> his. It transpired I was unable to get on with it and
>> never did purchase one. But the dealer in question, due
>> to his short sightedness and rude behaviour has lost a
>> potential customer for life. I would wait for hell to
>> freeze over before I bought even a box of matches from
>> him in the future.
>> Rger
>>
>> ----- Original Message -----
>> From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
>> To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx>
>> Sent: Wednesday, June 24, 2009 10:10 AM
>> Subject: [access-uk] TIME FOR A RANT ...
>>
>>
>> Hi all,
>>
>> I don't exactly apologise for this post and I'll try to
>> keep it brief!
>> I've just written about my recent experience when
>> visiting the RNIB shop at Judd Street for the first time
>> a few weeks back ...
>> (I won't repeat here what I wrote there ...)
>>
>> My quest to get a proper indepth demonstration of the
>> Plextalk Pocket has been exceedingly difficult ... and
>> I've now decided to give it up.
>> Not only was I unable to get anything like a
>> demonstration at the RNIB, but I have declined to
>> purchase the "Infotech" article. This was the last nail
>> in the coffin for me! I was told this would cost me £10
>> as I'm not a regular subscriber to "Infotech" and you can
>> no longer purchase individual articles at a reasonable
>> rate. I think £10 is too steep and, despite my writing
>> both Brian and Terry at T&T, I heard nothing from them.
>> Well, that's just too bad! It seems my quest for a
>> recorder I'll really like and get on with is just not to
>> be!
>> Surely, it ought to be easier than this to get proper
>> demonstrations and a working knowledge of this high tech
>> stuff for which we have to pay fairly high prices anyway
>> ...
>> OK - rant over!
>>
>> --
>> Carol
>> carol.pearson29@xxxxxxxxxxxxxx
>>
>>
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