Hi, I know if you have a screen reader installed at the clients end you can use this. Otherwise youâre using System Access. Bascially you tell the client to go to a site, type in a code that you give them, you type int he code at your end and youâre connected. Steve nutt from Computer Room services is the UK retailer AFAIK. Itâll be a month or so before my Access To Work comes through. Grab me on Twitter dj_paddy in case I forget to come back. Cheers, Barry. Barry. From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Vanja Sudar Sent: 19 October 2012 07:22 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Remote access I assume this is not screenreader dependent? I also prosume that you havenât had a chance to play with this yet and find out how accessible it actually is, though consideringthe service is offered by serotech one would assume that it should be very accessible. Would be very interested once you get it to hear about your findings, what sort of interface it is and how it interacts with a screenreader. From: Barry Toner<mailto:barry@xxxxxxxxxxxxxxxxx> Sent: Thursday, October 18, 2012 8:16 PM To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> Subject: [access-uk] Re: Remote access Vanja, Iâll be getting ATW to pay for a licence of Remote Incident Manager (RIM) by Sirotek http://www.serotek.com/remote-incident-manager-rim Iâm not sure of the pricing. I think itâs just under a grand. Itâs an accessible version of things like Log Me In, which is currently in-accessible to us. Cheers, Barry From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Vanja Sudar Sent: 18 October 2012 14:12 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Remote access Hello, Iâm sorry if this has been covered before, but as always when itâs not relevant to me I didnât pay much attention. What do people use these days as an accessible method to access other peopleâs computers for tech support. Iâm interested in all sorts of products, whether they bee offered by assistive technology companies or mainstream, as long as I would be able to access someoneâs computer in order to help them in accessible mannor. I am aware that jaws has this feature, but am I correct in saying that 1. This can only be used if both computers have jaws installed and 2.I as a person who need to access anotherâs computer would have to pay extra in order for this to work. Thanks in advance for any help. Vanja http://www.sudar.co.uk http://www.twitter.com/internetking Windows live: sudar23@xxxxxxxxxxx<mailto:sudar23@xxxxxxxxxxx>