Hi Jackie,
Do you find Edge the best browser for you for most things now?
All the best,
Richard
Richard Godfrey-McKay
Telephone: 01738-445-880
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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Jackie
Brown
Sent: 18 April 2020 12:05
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
I'm using Edge now, but it works the same with Chrome.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Steve Nutt
Sent: 18 April 2020 11:10
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi,
What browser are you using? Jackie's method works for me with Chrome.
I would advise against using Internet Explorer as it is so old.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of AAmasyali
Sent: 17 April 2020 15:01
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Jackie,
I tried that but does not work. I can only download the book by entering on the
book title on the pending download section then pressing on the download link
again. This usually gives me 2 downloads of the same book, which I have to
cancel one of them.
I am confident RNIB will get it right but needs little more work. I also would
like to see a synopsis of the book in the search section if possible.
Thank you
Ali
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
Jackie Brown
Sent: 17 April 2020 14:46
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi Ali
When you enter on the details of the book once you've found the one you wish to
download, enter on the Download link. You may or may not get the pending
download message, I've noticed this is a bit hit and miss. But wait a minute
or two, then press the Download link again, and the book should start
downloading. If it doesn't, I'm not sure why, but this is now the way Martin
and I go through the process which cuts out a load of faffing around.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of AAmasyali
Sent: 17 April 2020 14:00
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Jackie,
For me, the download link puts the book in the pending download section, but,
from there, nothing happens. It says download pending nothing else.
Thank you
Ali
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
Jackie Brown
Sent: 17 April 2020 12:39
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi Pele
This is correct, F5 doesn't work for me either. Nor does just clicking the
Download link once and leaving it. As Iain says, I just don't see why you
can't click a Download link and have the book land in your Downloads folder
when it's completed the process. Why do you have to go through the rigmarole
of going to Account, then Pending Downloads, only to find the book isn't there?
Least it isn't there for me, I think my method works best for us, but I can't
speak for everybody else.
It would be really helpful and interesting for someone from RNIB to explain the
background process to help me at least understand why it's a tedious process.
I have concerns for those who aren't used to downloading for whatever reason,
it's such a messy procedure to be honest.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Pele West
Sent: 17 April 2020 11:59
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi Steve
Not Jackie, but I tried pressing F5 a number of imes and it made no difference.
I think when the book is zipped up the title contains a number relating to the
person downloading it. This is why the book has to be zipped every time it is
requested. This is only a theory, so I could be wrong.
Pele
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