In an ideal world, what would happen is that you would hit the download link
and the book would immediately start to download. I really can't understand why
this shouldn't happen. Does hitting the download link sent up the process
whereby the book is zipped? It really would be better if download actually
meant download. It would avoid a lot of confusion.
Iain
On 17 Apr 2020, at 10:30 am, Jackie Brown <jackieannbrown62@xxxxxxxxx> wrote:
Hi Steve
An interesting point, but you could sit all day waiting for a pending
download and it won’t happen. I am used to it now so speed things up by
hitting the link a second time which definitely activates the process. But
those who are new to it, or who have more difficulty with these things, won’t
understand what is going on. My own view is that the process should be more
straightforward than it is, but, hey-ho! What do I know?
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Steve
Nutt
Sent: 17 April 2020 10:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi Jackie,
Your first issue I can answer.
When the book is between pending and actually downloaded, there is no ARIA
information on the website for the screen reader to know you are downloading.
If you sit there for a minute without doing anything after the first press on
the download link, you may hear Chrome say “Alert: Downloading xxx, press
shift+F6 to go to downloads” or something like that. This doesn’t happen
consistently for me though.
As these messages are ARIA messages delivered by the website, maybe it isn’t
always triggering them.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Jackie
Brown
Sent: 17 April 2020 08:45
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi Petrina
There is something a bit weird going on with that site that RNIB hasn’t yet
got sorted out, but I’m not technical enough to understand what it is that
needs to be done to rectify it. Perhaps there is more than one issue at play
here.
What I do is log into the site, then search for a title, normally author’s
surname, followed by a comma, then the author’s first name. If the search
yields results, I press T for table, then the list of results is displayed
with a link to each book. I choose the book I want by entering on the link.
Once I get past all the details of the book, I press the Download link. This
is where it gets a bit weird. The ‘Pending Download’ message hangs about for
a long time, and I don’t just mean a minute or two. What I do at this
juncture is not go to my Pending Downloads link, but rather press the
Download link on the book again, then it starts to download. Very often, I
get two copies of the book in my Downloads folder, but that’s the only sure
way I can ensure my book starts to download by activating the link twice.
Martin has found exactly the same procedure works on his machine.
As for the logging in process, I find that choosing the Login page before I
do anything else works for me, even though my Email and password details are
saved. Once I press Login, I’m in without having to enter them. But if I go
to the site just to search for a book without logging in, then the fun starts.
Personally, and this is not a criticism of RNIB for what it is trying to do,
I think the site wasn’t ready for release when it became available to
customers. I’ve downloaded lots of books and am enjoying this aspect, but
it’s far from a finished product as RNIB has admitted already. For those
just starting out, it’s not a smooth process, and it takes a bit of getting
used to.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Petrina
Delves (Redacted sender "delves465" for DMARC)
Sent: 16 April 2020 21:37
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Problems using the RNIB reading services site again
Hi all,
Since the new RNIB reading services website was launched I have only been
able to use it for about a fortnight. Because from day one I had problems
with loging in, but avenchaly this was sorted out. But I now find myself back
at the beginning again, because once again I find myself unable to login to
the site. In my opinion this is totally unacceptable surely by now what ever
the problem is that stops me from accessing the site, should have been sorted
out. I would like to know just how many other people, like me are still
unable to access the site. Also in four days time they are going to be
closing the Over Drive website.
All the best
Petrina
