Yes, exactly that.
Or Control+F5 if you want to force it to fetch the page again from the server.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
george@xxxxxxxxxxxxxxxxxxx
Sent: 17 April 2020 12:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi Steve,
Just to be clear here. Do you mean F5 to refresh the page?
George
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Steve Nutt
Sent: 17 April 2020 11:28
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi Jackie,
Next time, instead of hitting enter a second time, try F5. I think you’ll find
the information may change.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> > On Behalf Of Jackie
Brown
Sent: 17 April 2020 10:30
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi Steve
An interesting point, but you could sit all day waiting for a pending download
and it won’t happen. I am used to it now so speed things up by hitting the
link a second time which definitely activates the process. But those who are
new to it, or who have more difficulty with these things, won’t understand what
is going on. My own view is that the process should be more straightforward
than it is, but, hey-ho! What do I know?
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx <mailto:jackieannbrown62@xxxxxxxxx>
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> > On Behalf Of Steve
Nutt
Sent: 17 April 2020 10:15
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi Jackie,
Your first issue I can answer.
When the book is between pending and actually downloaded, there is no ARIA
information on the website for the screen reader to know you are downloading.
If you sit there for a minute without doing anything after the first press on
the download link, you may hear Chrome say “Alert: Downloading xxx, press
shift+F6 to go to downloads” or something like that. This doesn’t happen
consistently for me though.
As these messages are ARIA messages delivered by the website, maybe it isn’t
always triggering them.
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> > On Behalf Of Jackie
Brown
Sent: 17 April 2020 08:45
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Problems using the RNIB reading services site again
Hi Petrina
There is something a bit weird going on with that site that RNIB hasn’t yet got
sorted out, but I’m not technical enough to understand what it is that needs to
be done to rectify it. Perhaps there is more than one issue at play here.
What I do is log into the site, then search for a title, normally author’s
surname, followed by a comma, then the author’s first name. If the search
yields results, I press T for table, then the list of results is displayed with
a link to each book. I choose the book I want by entering on the link. Once I
get past all the details of the book, I press the Download link. This is where
it gets a bit weird. The ‘Pending Download’ message hangs about for a long
time, and I don’t just mean a minute or two. What I do at this juncture is not
go to my Pending Downloads link, but rather press the Download link on the book
again, then it starts to download. Very often, I get two copies of the book in
my Downloads folder, but that’s the only sure way I can ensure my book starts
to download by activating the link twice. Martin has found exactly the same
procedure works on his machine.
As for the logging in process, I find that choosing the Login page before I do
anything else works for me, even though my Email and password details are
saved. Once I press Login, I’m in without having to enter them. But if I go
to the site just to search for a book without logging in, then the fun starts.
Personally, and this is not a criticism of RNIB for what it is trying to do, I
think the site wasn’t ready for release when it became available to customers.
I’ve downloaded lots of books and am enjoying this aspect, but it’s far from a
finished product as RNIB has admitted already. For those just starting out,
it’s not a smooth process, and it takes a bit of getting used to.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx <mailto:jackieannbrown62@xxxxxxxxx>
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> > On Behalf Of
Petrina Delves (Redacted sender "delves465" for DMARC)
Sent: 16 April 2020 21:37
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Problems using the RNIB reading services site again
Hi all,
Since the new RNIB reading services website was launched I have only been able
to use it for about a fortnight. Because from day one I had problems with
loging in, but avenchaly this was sorted out. But I now find myself back at the
beginning again, because once again I find myself unable to login to the site.
In my opinion this is totally unacceptable surely by now what ever the problem
is that stops me from accessing the site, should have been sorted out. I would
like to know just how many other people, like me are still unable to access the
site. Also in four days time they are going to be closing the Over Drive
website.
All the best
Petrina
