Hi Andrew
Sorry you are having the same issues. All we hear on opening the GGMME5 app
is "drag to update" very frustrating.
Hopefully, Jackie or Steve will give us some good advice.
Best wishes
Henry
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Andrew Roberts
Sent: 10 December 2017 12:57
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: GGMM E5 speaker
Hi Henry,
This is like me. If I have powered the speaker on and off once I have done
it 101 times but stil I'm not seeing any offer to update the firmware within
the app. Help!
Andrew
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Henry Miller
Sent: 10 December 2017 12:52
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: GGMM E5 speaker
Hi Jackie
Thank you for your response. I have turned off the E5 and on again, but
still no Alexa, although we did hear a voice saying "router connected" etc.
We are having difficulties locating the update firmware button on the GGMME5
app.
Please can you suggest how we locate the update button?
Best wishes
Henry
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Brown
Sent: 10 December 2017 11:38
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: GGMM E5 speaker
Hi Henry
Power it off, then back on, and you should be told that there is a firmware
update. Use the app to update it and she should come back.
Kind regards,
Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx
Check out my website: www.thebrownsplace.info
Follow me on Twitter: @thebrownsplace
Skype name: thejackmate
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Henry Miller
Sent: 10 December 2017 11:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: GGMM E5 speaker
Hi
I have one of these speakers and Alexa is not talking to me this morning.
Unfortunatley, no sighted help around at the moment to tell me what is on
the screen. I will take a look at the App later.
Best wishes
Henry
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Andrew Roberts
Sent: 10 December 2017 00:51
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] GGMM E5 speaker
Does anyone on this list own the GGMM E5 range of speakers? I have the one
with built-in Alexa.
Mine was working perfectly until this morning at which point, when I pressed
the talk button to talk to Alexa, the speaker's own voice said:-
"Login unsuccessful. Please try setting up your Amazon account via the
App".
I promptly opened the GGMM app (which I hadn't opened for ages because I
hadn't really needed to) and got a shock! The app seems much more
inaccessible now than it did when I first set up my speaker as there are a
lot of unlabelled buttons. However I managed to find the one that took me
into a screen where I could find the Alexa settings and having gone in there
it was still showing that my Alexa was set to English United Kingdom. What
worries me about the GGMM app is that I used to be able to find an area
where I could launch one of the built-in streaming services such as Tunein
but I can't find this any more which means I am unable to search for
anything manually either! Not only that but now my presets, which I set up
when I first had the speaker don't seem to work and now I can't do anything
about them either!
I then went onto launch the Alexa app and I don't seem to be able to get
anywhere with that either. It takes me to a screen where it asks me to let
Alexa get to know me and I don't seem to be able to negotiate that screen
either. Please can someone offer me some advice as to what I need to do?
If anyone would prefer to contact me off list as this could get quite
involved then that is fine.
Many thanks,
Andrew
