Hi Jackie and Steve,
Thank you for alerting me to the fact there is a firmware update for these
speakers. However, how on earth do I update the speaker?
In the past, when there have been firmware updates I have been notified of
these when opening the app and the app finds the speaker. However this time
I am receiving nothing like this. If I'm not being offered an update how
can I update the firmware?
Regards,
Andrew
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Steve Nutt
Sent: 10 December 2017 11:24
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: GGMM E5 speaker
Hi Jackie,
I certainly concur with what you say, the app is horrible. I am still
working on them though, but the barrier is that English is not their first
language, so we have to get over that hurdle first.
Still trying though.
Andrew, update the firmware, then re-login to Alexa if necessary.
All the best
Steve
All the best
Steve
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Brown
Sent: 10 December 2017 09:14
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: GGMM E5 speaker
Hi Andrew
I have this speaker, but discovered there was a firmware update for it last
week which I promptly did, and then got everything back as before. I agree
though that the app is absolutely vile, I try to avoid it at all costs. I
know Steve is trying to encourage GGMM to get their act together with it
though, but it does make using it very frustrating.
Kind regards,
Jackie Brown
Email: Jackieannbrown62@xxxxxxxxx <mailto:Jackieannbrown62@xxxxxxxxx>
Check out my website: www.thebrownsplace.info
<http://www.thebrownsplace.info>
Follow me on Twitter: @thebrownsplace
Skype name: thejackmate
From: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andrew Roberts
Sent: 10 December 2017 00:51
To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] GGMM E5 speaker
Does anyone on this list own the GGMM E5 range of speakers? I have the one
with built-in Alexa.
Mine was working perfectly until this morning at which point, when I pressed
the talk button to talk to Alexa, the speaker's own voice said:-
"Login unsuccessful. Please try setting up your Amazon account via the
App".
I promptly opened the GGMM app (which I hadn't opened for ages because I
hadn't really needed to) and got a shock! The app seems much more
inaccessible now than it did when I first set up my speaker as there are a
lot of unlabelled buttons. However I managed to find the one that took me
into a screen where I could find the Alexa settings and having gone in there
it was still showing that my Alexa was set to English United Kingdom. What
worries me about the GGMM app is that I used to be able to find an area
where I could launch one of the built-in streaming services such as Tunein
but I can't find this any more which means I am unable to search for
anything manually either! Not only that but now my presets, which I set up
when I first had the speaker don't seem to work and now I can't do anything
about them either!
I then went onto launch the Alexa app and I don't seem to be able to get
anywhere with that either. It takes me to a screen where it asks me to let
Alexa get to know me and I don't seem to be able to negotiate that screen
either. Please can someone offer me some advice as to what I need to do?
If anyone would prefer to contact me off list as this could get quite
involved then that is fine.
Many thanks,
Andrew
