Surely this is an issue which the RNIB could take up on behalf of their members? George. > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol Pearson > Sent: 20 September 2005 17:53 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Children of Beslan - Response from the BBC > > Yep, I got one today and was just sorting it out to send when > I saw your message. > > I'm not too pleased either because it seems there's just no > way for us to see that programme now. As it was on at a > special time, it's probably not going to be repeated and, > even if it is, we won't necessarily have anyone to read for > us at that time. > > What does anyone think about this idea about the DVD's? > That's not going to solve our problem either is it, even if > we did find a reasonably accessible DVD player! > > Anyway, here's the response I received. > > -- > Carol > carol.pearson@xxxxxxxxxxxx > ** ** ** > > Thank you for your e-mail regarding 'Children of Beslan'. > > I note that you were unhappy there was no form of translation > of the children's speech other than a written wording > onscreen, thus preventing those who suffer from blindness or > other disabilities to follow what was being said. > > Please be assured that your comments on this matter, along > with your concern that you did not receive a response as > stated when you initially phoned BBC Information, will be > fully registered and made available to programme makers and > indeed senior management within the BBC. Feedback of this > nature helps us when making decisions about future BBC > programmes and services and your views will most certainly > play a part in this process. > > In relation to your other requests, transcripts of the > programme cannot be provided and as copies of this programme > are not commercially available, for copyright and contractual > reasons we are unable to supply a one-off copy. Our > copyright agreements only allow broadcasts; duplication and > distribution of programme tapes has to be negotiated as a > separate commercial agreement. > > However, if you would like to make a suggestion for the > programme to be released on DVD, can I advise that you put it > in writing to the Commissioning Editor of BBC Worldwide, the > commercial arm of the BBC, > at: > > Commissioning Editor > BBC Worldwide Ltd > Woodlands > 80 Wood Lane > London > W12 0TT > > For future reference, if you want to track down a BBC > product, you can visit the following website: > > http://www.bbc.co.uk/info/contactus/bbc_products.shtml > > Thank you again for taking the time to write. > > Regards > > Jonathan Carberry > > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Dj Paddy > Sent: Tuesday, September 20, 2005 5:42 PM > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Children of Beslan - Response from the BBC > > > Hmm, it seems BBC Information have no real influence here. > > This is my response that I got today. It looks very much > like a form letter with a bit thrown into it. > > "Dear Mr Toner, > > Thank you for contacting BBC Information regarding your > concerns about Children of Beslan which was broadcast on BBC > TWO on 30 August 2005. I was sorry to learn of your > disappointment in not being able to watch the programme. > > I understand you received a copy of my correspondence sent to > another individual regarding this matter. I note you > concerns and I have raised this matter with Fiona Stourton > again. However, she has nothing further to add to the > response you have already received. > > Thank you once again for contacting BBC Information. > > Yours sincerely > > Crispian Cousins" > > Aint it grand? > > Carol did you ever get a response? > > Dj Paddy > > ----- Original Message ----- > From: "Ian Macrae" <ian.macrae@xxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Wednesday, September 14, 2005 9:17 AM > Subject: [access-uk] Re: Children of Beslan - Response from the BBC > > > > Hi Mel, > > > > Good on yer for doing this. You now have a couple of > options open to > > you. You can write again direct to the person from BBC Information > > who responded to your complaint saying that you're dissatisfied and > > giving your reasons why. You may then want to wait for a further > > response from them or you might want to say that you wish > to escalate > > the complaint to a higher level. If you do that you then > ought to be > > advised to contact the Editorial complaints Unit which is > the point of > > > appeal for dissatisfied complainants. Option two is to complain > > direct to the Exec {Producer Fiona Stourton again giving > your reasons > > for your dissatisfaction with her response as represented to you by > > BBC Information. The third option is to go directly to the > next stage > > by writing to Fraser Steel, Head of Editorial complaints, > MC4 C6, BBC > > Media Centre, Media Village, London W12 7TQ, reiterating your > > complaint and saying that you find the BBC Information response > > completely unsatisfactory and that you wish to take your complaint > > further. If you then find the response to that appeal > unsatisfactory, > > > your next stage is to take the matter on appeal to the BBC > Governors > > and we'll cross that bridge if and when we come to it. > > > > Hope this is helpful. > > > > Ian > > > > -----Original Message----- > > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On > > Behalf Of Mel Spooner > > Sent: 14 September 2005 09:06 > > To: access-uk@xxxxxxxxxxxxx > > Subject: [access-uk] Children of Beslan - Response from the BBC > > > > > > Hi All, > > > > Following the discussion on this list about the Children of Beslan > > programme on BBC 2, I wrote and registered a complaint with > the BBC. > > Below is my response. > > > > To me, the response is far from satisfactory. It is, in my > opinion, > > like saying that a building can't be made accessible to a > wheelchair > > user because the steps leading up to the entrance are aesthetically > > pleasing and a ramp would look out of place. > > > > Mel > > > > *** Text Begins *** > > > > Dear Ms Spooner, > > > > Thank you for contacting BBC Information regarding your > concerns about > > > Children of Beslan which was broadcast on BBC TWO on 30 > August 2005. > > I was sorry to learn of your disappointment in not being > able to watch > > > the programme > > > > I have raised your concerns with Fiona Stourton, Executive Producer > > for Children of Beslan. > > > > She explained that the decision to subtitle was made by the > production > > > team in consultation with the Controller of BBC TWO. The > decision was > > made, after much debate, because it was felt that the children's > > voices should be heard. Their feelings were expressed as > much in the > > voices as the words. While we regret that for the visually impaired > > this was a disappointment, we felt that to use actors for > children who > > > had been through such trauma would have been inappropriate. > > > > I realise that you may still feel strongly about this > matter but hope > > the explanation behind this decision is useful. Please be assured > > that your comments on this matter have been registered and > added to a > > daily log that is made available to senior editorial staff and > > programme makers. Once again, thank you for taking the time > to contact > > > us with the strength of your concerns. > > > > Yours sincerely > > > > Crispian Cousins > > Divisional Advisor > > BBC Information > > > > > > E-mails and any attachments from Nottinghamshire County Council are > > confidential. 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