[access-uk] Re: Children of Beslan - Response from the BBC
- From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 21 Sep 2005 13:10:27 +0100
We appreciate it, Ian.
All we want is to see that programme with some speech over . . ..
I don't want to settle until I get that, even if they have to do it now
for a group of us!
--
Carol
carol.pearson@xxxxxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Ian Macrae
Sent: Wednesday, September 21, 2005 10:01 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Children of Beslan - Response from the BBC
Hi Carol,
The response you received is completely inadequate and totally
inappropriate in terms of its content and its language. I'm pleased to
note it came from en employee of capita and not someone from the Beeb
directly. However, since they represent BBC views, you can be certain
my dander is now up and I'll be pursuing this relentlessly. I'll keep
the list posted as to what happens.
Cheers now.
Ian
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Carol Pearson
Sent: 20 September 2005 17:53
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Children of Beslan - Response from the BBC
Yep, I got one today and was just sorting it out to send when I saw your
message.
I'm not too pleased either because it seems there's just no way for us
to see that programme now. As it was on at a special time, it's
probably not going to be repeated and, even if it is, we won't
necessarily have anyone to read for us at that time.
What does anyone think about this idea about the DVD's? That's not
going to solve our problem either is it, even if we did find a
reasonably accessible DVD player!
Anyway, here's the response I received.
--
Carol
carol.pearson@xxxxxxxxxxxx
** ** **
Thank you for your e-mail regarding 'Children of Beslan'.
I note that you were unhappy there was no form of translation of the
children's speech other than a written wording onscreen, thus preventing
those who suffer from blindness or other disabilities to follow what was
being said.
Please be assured that your comments on this matter, along with your
concern that you did not receive a response as stated when you initially
phoned BBC Information, will be fully registered and made available to
programme makers and indeed senior management within the BBC. Feedback
of this nature helps us when making decisions about future BBC
programmes and services and your views will most certainly play a part
in this process.
In relation to your other requests, transcripts of the programme cannot
be provided and as copies of this programme are not commercially
available, for copyright and contractual reasons we are unable to supply
a one-off copy. Our copyright agreements only allow broadcasts;
duplication and distribution of programme tapes has to be negotiated as
a separate commercial agreement.
However, if you would like to make a suggestion for the programme to be
released on DVD, can I advise that you put it in writing to the
Commissioning Editor of BBC Worldwide, the commercial arm of the BBC,
at:
Commissioning Editor
BBC Worldwide Ltd
Woodlands
80 Wood Lane
London
W12 0TT
For future reference, if you want to track down a BBC product, you can
visit the following website:
http://www.bbc.co.uk/info/contactus/bbc_products.shtml
Thank you again for taking the time to write.
Regards
Jonathan Carberry
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Dj Paddy
Sent: Tuesday, September 20, 2005 5:42 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Children of Beslan - Response from the BBC
Hmm, it seems BBC Information have no real influence here.
This is my response that I got today. It looks very much like a form
letter
with a bit thrown into it.
"Dear Mr Toner,
Thank you for contacting BBC Information regarding your concerns about
Children of Beslan which was broadcast on BBC TWO on 30 August 2005. I
was sorry to learn of your disappointment in not being able to watch the
programme.
I understand you received a copy of my correspondence sent to another
individual regarding this matter. I note you concerns and I have raised
this matter with Fiona Stourton again. However, she has nothing further
to add to the response you have already received.
Thank you once again for contacting BBC Information.
Yours sincerely
Crispian Cousins"
Aint it grand?
Carol did you ever get a response?
Dj Paddy
----- Original Message -----
From: "Ian Macrae" <ian.macrae@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, September 14, 2005 9:17 AM
Subject: [access-uk] Re: Children of Beslan - Response from the BBC
> Hi Mel,
>
> Good on yer for doing this. You now have a couple of options open to
> you. You can write again direct to the person from BBC Information
> who responded to your complaint saying that you're dissatisfied and
> giving your reasons why. You may then want to wait for a further
> response from them or you might want to say that you wish to escalate
> the complaint to a higher level. If you do that you then ought to be
> advised to contact the Editorial complaints Unit which is the point of
> appeal for dissatisfied complainants. Option two is to complain
> direct to the Exec {Producer Fiona Stourton again giving your reasons
> for your dissatisfaction with her response as represented to you by
> BBC Information. The third option is to go directly to the next stage
> by writing to Fraser Steel, Head of Editorial complaints, MC4 C6, BBC
> Media Centre, Media Village, London W12 7TQ, reiterating your
> complaint and saying that you find the BBC Information response
> completely unsatisfactory and that you wish to take your complaint
> further. If you then find the response to that appeal unsatisfactory,
> your next stage is to take the matter on appeal to the BBC Governors
> and we'll cross that bridge if and when we come to it.
>
> Hope this is helpful.
>
> Ian
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Mel Spooner
> Sent: 14 September 2005 09:06
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Children of Beslan - Response from the BBC
>
>
> Hi All,
>
> Following the discussion on this list about the Children of Beslan
> programme on BBC 2, I wrote and registered a complaint with the BBC.
> Below is my response.
>
> To me, the response is far from satisfactory. It is, in my opinion,
> like saying that a building can't be made accessible to a wheelchair
> user because the steps leading up to the entrance are aesthetically
> pleasing and a ramp would look out of place.
>
> Mel
>
> *** Text Begins ***
>
> Dear Ms Spooner,
>
> Thank you for contacting BBC Information regarding your concerns about
> Children of Beslan which was broadcast on BBC TWO on 30 August 2005. I
> was sorry to learn of your disappointment in not being able to watch
> the programme
>
> I have raised your concerns with Fiona Stourton, Executive Producer
> for Children of Beslan.
>
> She explained that the decision to subtitle was made by the production
> team in consultation with the Controller of BBC TWO. The decision was
> made, after much debate, because it was felt that the children's
> voices should be heard. Their feelings were expressed as much in the
> voices as the words. While we regret that for the visually impaired
> this was a disappointment, we felt that to use actors for children who
> had been through such trauma would have been inappropriate.
>
> I realise that you may still feel strongly about this matter but hope
> the explanation behind this decision is useful. Please be assured
> that your comments on this matter have been registered and added to a
> daily log that is made available to senior editorial staff and
> programme makers. Once again, thank you for taking the time to contact
> us with the strength of your concerns.
>
> Yours sincerely
>
> Crispian Cousins
> Divisional Advisor
> BBC Information
>
>
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