[access-uk] Re: Children of Beslan - Response from the BBC

  • From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 20 Sep 2005 18:09:48 +0100

Good thinking, George.

Anyone an RNIB member who thinks this a good idea too and could do
anything here then please write me directly.


--
Carol
carol.pearson@xxxxxxxxxxxx 



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of George Bell
Sent: Tuesday, September 20, 2005 5:59 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Children of Beslan - Response from the BBC


Surely this is an issue which the RNIB could take up on
behalf of their members?

George. 

> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Carol
Pearson
> Sent: 20 September 2005 17:53
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Children of Beslan - Response
from the BBC
> 
> Yep, I got one today and was just sorting it out to send
when 
> I saw your message.
> 
> I'm not too pleased either because it seems there's just
no 
> way for us to see that programme now.  As it was on at a
> special time, it's probably not going to be repeated and, 
> even if it is, we won't necessarily have anyone to read
for 
> us at that time.
> 
> What does anyone think about this idea about the DVD's?
> That's not going to solve our problem either is it, even
if 
> we did find a reasonably accessible DVD player!
> 
> Anyway, here's the response I received.
> 
> --
> Carol
> carol.pearson@xxxxxxxxxxxx 
> **   **   **
> 
> Thank you for your e-mail regarding 'Children of Beslan'.
> 
> I note that you were unhappy there was no form of
translation 
> of the children's speech other than a written wording
> onscreen, thus preventing those who suffer from blindness
or 
> other disabilities to follow what was being said.
> 
> Please be assured that your comments on this matter, along

> with your concern that you did not receive a response as
> stated when you initially phoned BBC Information,  will be

> fully registered and made available to programme makers
and 
> indeed senior management within the BBC. Feedback of this
> nature helps us when making decisions about future BBC 
> programmes and services and your views will most certainly

> play a part in this process.
> 
> In relation to your other requests, transcripts of the
> programme cannot be provided and as copies of this
programme 
> are not commercially available, for copyright and
contractual 
> reasons we are unable to supply a one-off copy.  Our
> copyright agreements only allow broadcasts; duplication
and 
> distribution of programme tapes has to be negotiated as a
> separate commercial agreement. 
> 
> However, if you would like to make a suggestion for the
> programme to be released on DVD, can I advise that you put
it 
> in writing to the Commissioning Editor of BBC Worldwide,
the 
> commercial arm of the BBC,
> at:
> 
> Commissioning Editor
> BBC Worldwide Ltd
> Woodlands
> 80 Wood Lane
> London
> W12 0TT
> 
> For future reference, if you want to track down a BBC
> product, you can visit the following website:
> 
> http://www.bbc.co.uk/info/contactus/bbc_products.shtml
> 
> Thank you again for taking the time to write.
> 
> Regards
> 
> Jonathan Carberry
> 
> 
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Dj Paddy
> Sent: Tuesday, September 20, 2005 5:42 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Children of Beslan - Response
from the BBC
> 
> 
> Hmm, it seems BBC Information have no real influence here.
> 
> This is my response that I got today.  It looks very much
> like a form letter with a bit thrown into it.
> 
> "Dear Mr Toner,
> 
> Thank you for contacting BBC Information regarding your
> concerns about Children of Beslan which was broadcast on
BBC 
> TWO on 30 August 2005.  I was sorry to learn of your
> disappointment in not being able to watch the programme.
> 
> I understand you received a copy of my correspondence sent
to 
> another individual regarding this matter.  I note you
> concerns and I have raised this matter with Fiona Stourton

> again.  However, she has nothing further to add to the
> response you have already received.
> 
> Thank you once again for contacting BBC Information.
> 
> Yours sincerely
> 
> Crispian Cousins"
> 
> Aint it grand?
> 
> Carol did you ever get a response?
> 
> Dj Paddy
> 
> ----- Original Message -----
> From: "Ian Macrae" <ian.macrae@xxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, September 14, 2005 9:17 AM
> Subject: [access-uk] Re: Children of Beslan - Response
from the BBC
> 
> 
> > Hi Mel,
> >
> > Good on yer for doing this.  You now have a couple of
> options open to
> > you.  You can write again direct to the person from BBC
Information 
> > who responded to your complaint saying that you're
dissatisfied and 
> > giving your reasons why.  You may then want to wait for
a further 
> > response from them or you might want to say that you
wish 
> to escalate
> > the complaint to a higher level.  If you do that you
then 
> ought to be
> > advised to contact the Editorial complaints Unit which
is 
> the point of
> 
> > appeal for dissatisfied complainants.  Option two is to
complain 
> > direct to the Exec {Producer Fiona Stourton again giving

> your reasons
> > for your dissatisfaction with her response as
represented to you by 
> > BBC Information. The third option is to go directly to
the 
> next stage
> > by writing to Fraser Steel, Head of Editorial
complaints, 
> MC4 C6, BBC
> > Media Centre, Media Village, London W12 7TQ, reiterating
your 
> > complaint and saying that you find the BBC Information
response 
> > completely unsatisfactory and that you wish to take your
complaint 
> > further.  If you then find the response to that appeal
> unsatisfactory,
> 
> > your next stage is to take the matter on appeal to the
BBC 
> Governors
> > and we'll cross that bridge if and when we come to it.
> >
> > Hope this is helpful.
> >
> > Ian
> >
> > -----Original Message-----
> > From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On 
> > Behalf Of Mel Spooner
> > Sent: 14 September 2005 09:06
> > To: access-uk@xxxxxxxxxxxxx
> > Subject: [access-uk] Children of Beslan - Response from
the BBC
> >
> >
> > Hi All,
> >
> > Following the discussion on this list about the Children
of Beslan 
> > programme on BBC 2, I wrote and registered a complaint
with 
> the BBC.
> > Below is my response.
> >
> > To me, the response is far from satisfactory.  It is, in
my 
> opinion,
> > like saying that a building can't be made accessible to
a 
> wheelchair
> > user because the steps leading up to the entrance are
aesthetically 
> > pleasing and a ramp would look out of place.
> >
> > Mel
> >
> > *** Text Begins ***
> >
> > Dear Ms Spooner,
> >
> > Thank you for contacting BBC Information regarding your
> concerns about
> 
> > Children of Beslan which was broadcast on BBC TWO on 30
> August 2005.
> > I was sorry to learn of your disappointment in not being

> able to watch
> 
> > the programme
> >
> > I have raised your concerns with Fiona Stourton,
Executive Producer 
> > for Children of Beslan.
> >
> > She explained that the decision to subtitle was made by
the 
> production
> 
> > team in consultation with the Controller of BBC TWO. The

> decision was
> > made, after much debate, because it was felt that the
children's 
> > voices should be heard. Their feelings were expressed as

> much in the
> > voices as the words. While we regret that for the
visually impaired 
> > this was a disappointment, we felt that to use actors
for 
> children who
> 
> > had been through such trauma would have been
inappropriate.
> >
> > I realise that you may still feel strongly about this
> matter but hope
> > the explanation behind this decision is useful.  Please
be assured 
> > that your comments on this matter have been registered
and 
> added to a
> > daily log that is made available to senior editorial
staff and 
> > programme makers. Once again, thank you for taking the
time 
> to contact
> 
> > us with the strength of your concerns.
> >
> > Yours sincerely
> >
> > Crispian Cousins
> > Divisional Advisor
> > BBC Information
> >
> >
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