Jackie, Did you install the driver first - BEFORE you plug in the scanner? That's becoming the norm these days with a lot of equipment. Indeed the good manufacturers put a warning wrapper round the USB PC end of the cable to warn you. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Cairns Sent: 11 July 2011 08:11 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Calling all Windows 7 64 bit users Hi George Have no fear, I won't be investing in a later version of Office just yet, I prefer the copy I'm using at the moment. With the scanner, I just get a message that the driver could not be installed successfully, and tells me to wait for the Add New Hardware message to come up. The trouble is it doesn't come up. In the Device Manager, it just shows an unknown USB 2 device, not the name of the Plustek Opticbook 3600. I've tried pointing the browse to the Opticbook 3600 folder, but it still won't install, and brings up the close button. I'm sure I'm doing something wrong, but I tried everything I could yesterday and ended up having to go for a long sleep because I overloaded my brain! Kind Regards, Jackie Cairns J&M Work-Ability jandm@xxxxxxxxxxxxxxxxxx www.work-ability.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: 10 July 2011 21:05 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Calling all Windows 7 64 bit users Hi Jackie, What messages are you getting when trying to install the Plustek? For Microsoft Security Essentials, just select the download from http://www.microsoft.com/en-gb/security_essentials/default.aspx and go from there. One installer covers both and it will sense your system configuration. And no problems installing Office 2003 - I've got it working on various 64 bit systems - even with Office 2010. Just a word of warning though. If you even want to install the 64 bit version of Office 2007 or 2010, you can't have it with 32 bit 2003, although the 32 bit versions will work o.k. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Cairns Sent: 10 July 2011 18:46 To: access-uk@xxxxxxxxxxxxx; 'BCAB Discussion List' Subject: [access-uk] Calling all Windows 7 64 bit users Apologies for the cross-posting, but I could do with some help please from anybody not subscribed to both these lists who knows a thing or two about Windows 7 64 bit. I have now just taken the plunge and bought a new PC with Windows 7 64 bit on it. I also decided to purchase the Plustek Opticbook 3600 scanner, but can I install it? Can I hell! I have tried everything I can think of, but it doesn't seem to want to play ball, so my first question is to ask if anyone else has successfully done this and, if so, what steps did they take to achieve it. Turning next to antivirus, I understand Microsoft Security Essentials is a good free utility, but I have spent hours literally trying to find the appropriate link to download the 64 bit version, unsuccessfully. This really hasn't been my day I can assure you. Could anyone please provide a direct link so that I might get this installed before I tear out what little hair I have anyway? Finally, before I spend tomorrow faffing about and being unsuccessful again, can I install my Office 2003 Professional software? Yes I realise I should upgrade, but I don't feel like it at the moment, so will it work with 64 bit And if there are any more nasty surprises left in store, please enlighten me now! (smile). Kind Regards, Jackie Cairns J&M Work-Ability jandm@xxxxxxxxxxxxxxxxxx www.work-ability.co.uk ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq