No, they have not removed this step. I had to do the same when I renewed
my subscription, like you, I entered my e-mail address and was told that I
don't have online account and was asked to provide password ETC., but was
able to log on immediately without any problems.
Vanja
MSN messenger: sudar23@xxxxxxxxxxx
AIM: vanja121
Skype: vanja121
http://www.sudar.co.uk
----- Original Message -----
From: "Douglas Harrison" <harrisondf@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, February 23, 2005 9:20 AM
Subject: [access-uk] Re: Attachments icon
Sorry Vanja, I should have been more specific. When I had to renew in November of last year I discovered that after the Select payment method screen they had added a "Check if you have a Symantec On line account" stage. If I remember correctly I had to type in my e-mail address and when it found that I did not have an account it asked me to fill in a form and set a password. This done I expected no further problems. But it refused to let me in with the password etc. In the end I discovered that it was apparently necessary to allow some time for the symantec servers to be updated, and next day I completed the payment.
from your description they appear to have removed this extra step. I hope so, as I have recently changed my e-mailaddress and that could cause further complications.
Douglas
On 23 Feb 2005 at 0:52, Vanja Sudar wrote:
I never had problems with renewing my subscriptions either, in fact, I had
to do it about a week ago, one night while I was working away at my
computer a message from Norton popped up telling me that my subscription
will expire soon and therewas a button to renew it, when I pressed enter
on the button it took me to a page, which already had the details of my
product and when it expires. On this page I had 2 options, to renew or to
buy a newer version, so it was all pritty easy, once I chose the option
went to next stage, ended creditcard details and thing was automaticly
renewed. Vanja MSN messenger: sudar23@xxxxxxxxxxx AIM: vanja121
Skype:
--
Douglas Harrison
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