[TechAssist] Re: mailing tuner duds back to Tip-Top
- From: Kevin <kevintv@xxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Thu, 05 Aug 2004 23:21:05 -0700
I sent a Hitachi tuner to them and they returned it with the same fault.
I returned it and they sent me a different one that worked. All it cost
me was the shipping one way and of course the time delay for the
customer. This was about one year ago.
Kevin Wilks
Kevin's TV & Video Repair
Penticton BC Canada
kevintv@xxxxxxx
-----Original Message-----
From: techassist-bounce@xxxxxxxxxxxxx
[mailto:techassist-bounce@xxxxxxxxxxxxx] On Behalf Of Charles Belich
Sent: Thursday, August 05, 2004 9:46 PM
To: techassist@xxxxxxxxxxxxx
Subject: [TechAssist] Re: mailing tuner duds back to Tip-Top
I've had two recent problems similar to Al's that involved double
billing.
Tip Top was sure I was wrong and there was no debating it. Both problems
were very much the same as follows. They said they sent two tuners to us
( I
only ordered one and only recieved one) but they said I recieved two and
must return one of the tuners for a refund. After aggressive
negotiations
they agreed to reimburse us the charge and I was told to find someone
else
to repair our tuners. He said they had 5000 customers and don't need a
customer like me. Their screwing up over there and it will catch up
with
them ..........................Charlie
Charles Belich
Slidewire Electronics
108 S 1st Ave. KL
Hibbing , MN 55746
Ph/Fax: 218-263-7090
Mail to: seashell@xxxxxxxxxxxxxxxxxx (5 MB capacity)
Large files to: slidewire@xxxxxxxxxx (50 MB capacity)
----- Original Message -----
From: "al m" <ampm@xxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, August 05, 2004 2:40 PM
Subject: [TechAssist] Re: mailing tuner duds back to Tip-Top
That happened to me too but it was the money order he didn't get he
said.
When I read him the #'s off the receipt they found it somewhere. Never
had
any trouble after that. I think someone opened it and forgot it was
there.
Al Marquardt
ampm@xxxxxxx
Al Marquardt Electronic Repair
206 W Main
Girardville Pa. 17935
----- Original Message -----
From: "Phil Bader" <tjanphyl@xxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, August 05, 2004 3:28 PM
Subject: [TechAssist] mailing tuner duds back to Tip-Top
> I'm curious...
> Last month I was double billed for a Zenith tuner dud that Tip-Top
says
> he didn't recieve. i don't doubt his honesty, I remember sending it in
> the same envelope with even more postage that was used to send it, and
I
> saw the mailman take it. How do i convince anyone it was sent...
> So, another 27.00 visa charge...
> Does everyone use the US mail for their dud return?
> Any problems with the USPS with dud returns?
> I guess I will have to use UPS and pay more so I can track in the
future.
> phil Bader
>
> --
>
> Philip Bader
> Jan Phyl TV Inc. (estab. 1976)
> 3420 Recker Hwy. Winter Haven, Fl. 33880
> Fax (863) 299-8821
> email: tjanphyl@xxxxxxxxxxxxxxx
>
>
>
>
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