[TechAssist] Re: PTK195 Shutdown
- From: walter wood <wwood_38478@xxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Mon, 31 Mar 2003 10:52:54 -0800 (PST)
That's true.
What that does is call the customers judgement into
question.That was covered in the course I took back
in '68
But as for the customer "liking" us??
They don't.
That was also covered in the course.
Do you ever desire to use the services of a
plumber, lawyer doctor etc.??
When someone comes to us their toy is broken, and
they are P$#%&.
We appear to profit from their mis-fortune.
Guess that's true also.
Anyway, at my age, I'm much more interested in
pleasing myself than anyone else.
Walter
--- tvservice@xxxxxxxxxxxxx wrote:
>
> This is good advice Waler.
> Don't let the customer have control over how you
> service the product.
> BUT never tell the customer the product they
> purchased was a bad choice.
> They will automatically dislike you, and may not
> have confidence in your
> ability.
> I learned this the hard way a long time ago.
> If the customer brings up the fact they maybe
> should have purchased another
> brand, then I sometimes might agree or if they
> ask I will tell them what my
> preferences are.
>
> and Keith if the customer doesn't have a second
> tv you might take a 20"-27"
> loaner so you can pull lite box for shop service.
> This is my opinion
> Robert
> tvservice@xxxxxxxxxxxxx
> H & H Electronics Inc
>
>
> ----- Original Message -----
> From: "walter wood" <wwood_38478@xxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Monday, March 31, 2003 12:17 PM
> Subject: [TechAssist] Re: PTK195 Shutdown
>
>
> >
> > Ah yes, the glue problem.
> > Off pin 20 of U19501 to ground are two sm caps.
> > C19503 and C19581.
> > The glue underneith them had become conductive
> > causing the 4.8vdc SDAS voltage to be missing.
> > That was a tough weeks work, and I haven't seen
> it
> > again.
> > There is a bulletin TV 02-002 dealing with the
> > convergence power supply board.
> > They reccommend replacing the whole board on
> the
> > 195'5
> > On the 102's and 307's and 211's the board must
> be
> > repaired at component level.
> > ALWAYS replace CR19710 and CR19713.
> > I think you are getting into deep %^&* trying
> to
> > fix this set quickly, and/or in the home.
> > If the customer is that persnicity, you might
> > explain why the should not by rca's and pass on
> the
> > job. Whenever a customer tries to jerk me
> around,
> > they end up with an unrepaired set, and another
> > shop's phone number.
> > Life's too short.
> > Just my humble opinion.
> > Walter@ Future Tech
> > Just my humble opinion.
> > --- Keith Trumbla <ktrumbla@xxxxxxxxxxx> wrote:
> > >
> > > I am going on an out of town roadie, about
> 200
> > > miles, on one of these sets
> > > that has shut down problems. It doesn't sound
> > > like x-ray protect from the
> > > way the cust describes it. I noticed a few
> > > postings about glue. Could this
> > > be the culprit ? If so, which board and
> general
> > > area is this glue located on
> > > ? I guess I could bring the light box in, but
> > > they are quite adamant about
> > > going without TV . BTW, what did we do
> before TV
> > > ?
> > >
> > >
> > > Keith Trumbla
> > > O/O B.E.M Electronics Inc. Est.1954
> > > 839 Ellice ave.
> > > Winnipeg Manitoba, Canada R3G 0C3
> > > Ph.(204)775-2875 Fax(204) 774-9192
> > > http://www.bemelectronics.com
> > >
> > >
> > >
> > >
> > >
> >
>
_________________________________________________________________
> > >
> > >
> > >
> >
>
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> > =====
> > Walter Wood
> > Future Tech Home Center
> > 2786 Hwy. 43 N.
> > Lawrenceburg Tn. 38464
> > 931-829-3337
> > Fax 931-829-4044
> > mailto:wwood_38478@xxxxxxxxx
> >
> >
>
__________________________________________________
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> >
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=====
Walter Wood
Future Tech Home Center
2786 Hwy. 43 N.
Lawrenceburg Tn. 38464
931-829-3337
Fax 931-829-4044
mailto:wwood_38478@xxxxxxxxx
__________________________________________________
Do you Yahoo!?
Yahoo! Platinum - Watch CBS' NCAA March Madness, live on your desktop!
http://platinum.yahoo.com
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