[TechAssist] Re: PTK195 Shutdown

Yes Walter
the only reasoning for them to like us is repeat business in the future.
but now that I think about it loyal customers are more like Wal-Mart
customers. They go where the cost is low not the quality of workmanship.
I too have fallen to this for I recently purchased a second DVD player.
Apex brand for $39.95 from Fry's
;-)
Robert
tvservice@xxxxxxxxxxxxx
H & H Electronics Inc


----- Original Message -----
From: "walter wood" <wwood_38478@xxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, March 31, 2003 12:52 PM
Subject: [TechAssist] Re: PTK195 Shutdown


>
> That's true.
> What that does is call the customers judgement into
> question.That was covered in the course I took back
> in '68
> But as for the customer "liking" us??
> They don't.
> That was also covered in the course.
> Do you ever desire to use the services of a
> plumber, lawyer doctor etc.??
> When someone comes to us their toy is broken, and
> they are P$#%&.
> We appear to profit from their mis-fortune.
> Guess that's true also.
> Anyway, at my age, I'm much more interested in
> pleasing myself than anyone else.
> Walter
> --- tvservice@xxxxxxxxxxxxx wrote:
> >
> > This is good advice Waler.
> >  Don't let the customer have control over how you
> > service the product.
> > BUT never tell the customer the product they
> > purchased was a bad choice.
> > They will automatically dislike you, and may not
> > have confidence in your
> > ability.
> > I learned this the hard way a long time ago.
> > If the customer brings up the fact they maybe
> > should have purchased another
> > brand, then  I sometimes might agree or if they
> > ask I will tell them what my
> > preferences are.
> >
> > and Keith if the customer doesn't have a second
> > tv you might take a 20"-27"
> > loaner so you can pull lite box for shop service.
> > This is my opinion
> > Robert
> > tvservice@xxxxxxxxxxxxx
> > H & H Electronics Inc
> >
> >
> > ----- Original Message -----
> > From: "walter wood" <wwood_38478@xxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Monday, March 31, 2003 12:17 PM
> > Subject: [TechAssist] Re: PTK195 Shutdown
> >
> >
> > >
> > > Ah yes, the glue problem.
> > > Off pin 20 of U19501 to ground are two sm caps.
> > > C19503 and C19581.
> > > The glue underneith them had become conductive
> > > causing the 4.8vdc SDAS voltage to be missing.
> > > That was a tough weeks work, and I haven't seen
> > it
> > > again.
> > > There is a bulletin TV 02-002 dealing with the
> > > convergence power supply board.
> > > They reccommend replacing the whole board on
> > the
> > > 195'5
> > > On the 102's and 307's and 211's the board must
> > be
> > > repaired at component level.
> > > ALWAYS replace CR19710 and CR19713.
> > > I think you are getting into deep %^&* trying
> > to
> > > fix this set quickly, and/or in the home.
> > > If the customer is that persnicity, you might
> > > explain why the should not by rca's and pass on
> > the
> > > job. Whenever a customer tries to jerk me
> > around,
> > > they end up with an unrepaired set, and another
> > > shop's phone number.
> > > Life's too short.
> > > Just my humble opinion.
> > > Walter@ Future Tech
> > > Just my humble opinion.
> > > --- Keith Trumbla <ktrumbla@xxxxxxxxxxx> wrote:
> > > >
> > > > I am going on an out of town roadie, about
> > 200
> > > > miles, on one of these sets
> > > > that has shut down problems. It doesn't sound
> > > > like x-ray protect from the
> > > > way the cust describes it. I noticed a few
> > > > postings about glue. Could this
> > > > be the culprit ? If so, which board and
> > general
> > > > area is this glue located on
> > > > ? I guess I could bring the light box in, but
> > > > they are quite adamant about
> > > > going without TV .  BTW, what did we do
> > before TV
> > > > ?
> > > >
> > > >
> > > > Keith Trumbla
> > > > O/O B.E.M Electronics Inc. Est.1954
> > > > 839 Ellice ave.
> > > > Winnipeg Manitoba, Canada R3G 0C3
> > > > Ph.(204)775-2875 Fax(204) 774-9192
> > > > http://www.bemelectronics.com
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> >
> _________________________________________________________________
> > > >
> > > >
> > > >
> > >
> >
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> > > Walter Wood
> > > Future Tech Home Center
> > > 2786 Hwy. 43 N.
> > > Lawrenceburg Tn. 38464
> > > 931-829-3337
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> > > mailto:wwood_38478@xxxxxxxxx
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> Walter Wood
> Future Tech Home Center
> 2786 Hwy. 43 N.
> Lawrenceburg Tn. 38464
> 931-829-3337
> Fax 931-829-4044
> mailto:wwood_38478@xxxxxxxxx
>
> __________________________________________________
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