[TechAssist] Re: PTK195 Shutdown

I always take a TV no matter what size if they don't have an extra. They'll
watch any size as long as they have something . Only make sure it has a
remote, people are awful lazy anymore.
al marquardt
ampm@xxxxxxx


----- Original Message -----
From: <tvservice@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, March 31, 2003 1:38 PM
Subject: [TechAssist] Re: PTK195 Shutdown


>
> This is good advice Waler.
>  Don't let the customer have control over how you service the product.
> BUT never tell the customer the product they purchased was a bad choice.
> They will automatically dislike you, and may not have confidence in your
> ability.
> I learned this the hard way a long time ago.
> If the customer brings up the fact they maybe should have purchased
another
> brand, then  I sometimes might agree or if they ask I will tell them what
my
> preferences are.
>
> and Keith if the customer doesn't have a second tv you might take a
20"-27"
> loaner so you can pull lite box for shop service.
> This is my opinion
> Robert
> tvservice@xxxxxxxxxxxxx
> H & H Electronics Inc
>
>
> ----- Original Message -----
> From: "walter wood" <wwood_38478@xxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Monday, March 31, 2003 12:17 PM
> Subject: [TechAssist] Re: PTK195 Shutdown
>
>
> >
> > Ah yes, the glue problem.
> > Off pin 20 of U19501 to ground are two sm caps.
> > C19503 and C19581.
> > The glue underneith them had become conductive
> > causing the 4.8vdc SDAS voltage to be missing.
> > That was a tough weeks work, and I haven't seen it
> > again.
> > There is a bulletin TV 02-002 dealing with the
> > convergence power supply board.
> > They reccommend replacing the whole board on the
> > 195'5
> > On the 102's and 307's and 211's the board must be
> > repaired at component level.
> > ALWAYS replace CR19710 and CR19713.
> > I think you are getting into deep %^&* trying to
> > fix this set quickly, and/or in the home.
> > If the customer is that persnicity, you might
> > explain why the should not by rca's and pass on the
> > job. Whenever a customer tries to jerk me around,
> > they end up with an unrepaired set, and another
> > shop's phone number.
> > Life's too short.
> > Just my humble opinion.
> > Walter@ Future Tech
> > Just my humble opinion.
> > --- Keith Trumbla <ktrumbla@xxxxxxxxxxx> wrote:
> > >
> > > I am going on an out of town roadie, about 200
> > > miles, on one of these sets
> > > that has shut down problems. It doesn't sound
> > > like x-ray protect from the
> > > way the cust describes it. I noticed a few
> > > postings about glue. Could this
> > > be the culprit ? If so, which board and general
> > > area is this glue located on
> > > ? I guess I could bring the light box in, but
> > > they are quite adamant about
> > > going without TV .  BTW, what did we do before TV
> > > ?
> > >
> > >
> > > Keith Trumbla
> > > O/O B.E.M Electronics Inc. Est.1954
> > > 839 Ellice ave.
> > > Winnipeg Manitoba, Canada R3G 0C3
> > > Ph.(204)775-2875 Fax(204) 774-9192
> > > http://www.bemelectronics.com
> > >
> > >
> > >
> > >
> > >
> > _________________________________________________________________
> > >
> > >
> > >
> >
>
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> > =====
> > Walter Wood
> > Future Tech Home Center
> > 2786 Hwy. 43 N.
> > Lawrenceburg Tn. 38464
> > 931-829-3337
> > Fax 931-829-4044
> > mailto:wwood_38478@xxxxxxxxx
> >
> > __________________________________________________
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> >
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