[real-eyes] Re: sirius/xm--collective action
- From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Mon, 25 Apr 2011 07:05:24 -0500
I did that. I never had any follow up from Sirius/XM afterward.
Kimberly Morrow, PhD
Communications Specialist
Message of Hope Ministry
1901 NW Blue Parkway
Unity Village, MO 64065-0001
message-of-hope@xxxxxxxxxxxxxxx
Phone: 866--421-3066 (Toll-free)
Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Joe Morgan
Sent: Sunday, April 24, 2011 2:27 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action
In the app store under updates there is a report a problem button i
think i will write one Joe
Sent from my iPhone
On Apr 24, 2011, at 10:07 AM, "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
wrote:
> It would take thousands to register on their radar. Probably better if
> you could find a contact within the company and have everybody send
> your pleas and complaints through them. The fact that it is a large
> company with call center support over seas is exactly the reason
> something like this is going to be less likely to succeed. There are
> going to be dozens, scores, maybe even hundreds of different agents
> taking your calls. They are not necessarily going to understand fully
> what you are explaining nor necessarily sympathize with you. They
> might not even speak English all that well. If you all do go the call
> route, I would suggest that each and every one of you who calls ask to
> speak to a supervisor, try to get an E-mail address of someone in
> authority, and make absolutely sure you get a case number. If you all
> continue to make follow-up calls on a regular basis, you might get
> some where. Plus, if you decided to take some other kind of action or
> further steps down the road, you all could pool the case numbers to
good effect in further communications or in legal action.
>
> These call centers aren't really in existence to solve problems. They
> are more to simply process calls. They are timed, and get greater
> rewards/credit--whatever--for handling the call quickly, being polite,
> and following some mandated script that gives the impression of
> concern and helpfulness. Remember why companies locate their support
> off-shore: for cost reasons.
>
> There may well be some terrific support agents who are concerned about
> your issue. But my experience in call centers as a tech support agent
> tells me that most will not be all that helpful. Your chances go way
> up if you ask for supervisors. Get the supervisor's E-mail addys,
> their bosses' names and their bosses' E-mail addys. Get the case
> number above all, and ask if there is a way you can track the ticket's
progress online.
>
> Hope this helps. I know it sounds cynical, but it is more realistic
> than cynical.
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Wendy
> Sent: Saturday, April 23, 2011 7:40 PM
> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> I'm willing to join in this effort if enough people do as well. If
> there is lots of chatter about this on the list maybe we should come
> up with another way to talk about how and when we should take this
action.
> Wendy
> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>> app, and the online platform continues to be inaccessible, I have an
>> idea as to how we should take action.
>>
>>
>> Large companies such as Sirius/XM seldom listen to one
>> individual--especially when their call center is located somewhere
> overseas.
>> Those of us who are currently subscribed to the online Sirius/XM
>> platforms, which are no longer accessible, and who wish to cease
>> donating our $3.00 per month (hey, folks, that's $36 per year--you
>> know how many IPhone apps you could buy with that???): We should all
>> pick a day, and everyone should call sirius/xm and unsubscribe to the
>> online service on the same day, each of us stating to sirius/xm our
>> reason for doing so. Only when a collective voice is heard will
>> Sirius/XM (or any other currently inaccessible service), truly take
note and listen.
>>
>>
>>
>> How about it?
>>
>>
>>
>> Kim
>>
>>
>>
>>
>>
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>
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