[real-eyes] Re: sirius/xm--collective action
- From: "V Nork" <ginisd@xxxxxxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Tue, 26 Apr 2011 07:19:31 -0700
Actually, I agree with you here. I meant to say in my post I would suggest
in a case like this to contact someone in public relations or higher up in
management about an issue like this. They have the authority to take
action and are usually trained in public relations concerns.It should be
possible to address this without involving public opinion or dealing with
the legal system, , as you say. Also, of course we should pick our battles.
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Mitchell D. Lynn
Sent: Tuesday, April 26, 2011 5:18 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action
Well, I don't have a horse in this race, but I would prefer that this be
kept below the law suit level and preferably before a national stink is made
of it. If a way can't be found to make them aware of it low-key, then maybe
consider other steps. Personally, I don't think this is the kind of issue
the general public is going to get all that excited about. It's not a matter
of a person being unable to operate their phone, microwave, or washer and
dryer. Nor do I see this as a company being "unfair." They made an
unfortunate change that messed some things up for some folks. I doubt it was
done with malicious intent or even the idea that it might break things for
the blind or anyone else. What we need is someone to ID a person in the
chain of command who made this change and make them aware of the problem it
has caused.
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of V Nork
Sent: Monday, April 25, 2011 10:15 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action
This may vary with each business , but often a company does not want to be
perceived as dealing unfairly with a group of disabled consumers.
Sometimes there is a huge public relations budget and the spectacle of a big
company like Sirius seeming to be a villain or uncaring is not considered
good public relations. So along with any other legal motivations, this may
be one incentive. Blind consumers are small in number, but do have a lot of
ability to capture the public's imagination if it comes to light that a
product is inaccessible. Or so was I taught when I took pr courses in
college.However, this may depend on the corporate culture as well. I have
read that Starbucks tries to be humanistic in terms of dealing with
employees, etcetera, and providing health insurance to part time employees
is one thing that sticks in my mind. I will admit this issue is just a bit
abstract to me, since I am not yet lucky enough to have an I pod or I phone,
but I am concerned enough to add my thoughts. I was a beneficiary of the big
target lawsuitas a California resident, btw. I am including here a phone
number from the Nfb, I am not a member but love their student list serve.
This number has as option five, I think, a technology answer line.
Perhaps it would be good to get the thinking of the Nfb consumer law
segment of this organization, as well as ACB. I only have the NFb number
here, it is all I have on hand. 1-410-659-9314 Best to all, Ginnie
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Kimberly A. Morrow
Sent: Monday, April 25, 2011 5:08 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action
Here's the problem: Blindness is a very low-incidence disability. What
incentive do these companies really have in terms of listening to our
concerns? IN the scheme of things, we don't comprise that much of their
profit.
Kimberly Morrow, PhD
Communications Specialist
Message of Hope Ministry
1901 NW Blue Parkway
Unity Village, MO 64065-0001
message-of-hope@xxxxxxxxxxxxxxx
Phone: 866--421-3066 (Toll-free)
Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn Walker
Sent: Sunday, April 24, 2011 11:30 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action
I have had trouble with AkccuuRadio's website because of the flash content.
I have written them twice asking that support for the many stations have
winamp or other media content links with no type of responce. I haven't been
able to find an actual phone number to contact them at either. All of the
stations are good and great. It's just the flash that is annoying. I have
asked them to please make the links accessible but, nothing so, I need to
look for a phone number to talk to someone.
Duyahn
----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Sunday, April 24, 2011 10:07 AM
Subject: [real-eyes] Re: sirius/xm--collective action
> It would take thousands to register on their radar. Probably better if
you
> could find a contact within the company and have everybody send your
pleas
> and complaints through them. The fact that it is a large company with
call
> center support over seas is exactly the reason something like this is
> going to be less likely to succeed. There are going to be dozens,
> scores,
maybe
> even hundreds of different agents taking your calls. They are not
> necessarily going to understand fully what you are explaining nor
> necessarily sympathize with you. They might not even speak English all
> that
> well. If you all do go the call route, I would suggest that each and
every
> one of you who calls ask to speak to a supervisor, try to get an
E-mail
> address of someone in authority, and make absolutely sure you get a
case
> number. If you all continue to make follow-up calls on a regular
basis,
> you
> might get some where. Plus, if you decided to take some other kind of
> action or further steps down the road, you all could pool the case
> numbers to
> good
> effect in further communications or in legal action.
>
> These call centers aren't really in existence to solve problems. They
are
> more to simply process calls. They are timed, and get greater
> rewards/credit--whatever--for handling the call quickly, being polite,
and
> following some mandated script that gives the impression of concern
and
> helpfulness. Remember why companies locate their support off-shore:
for
> cost
> reasons.
>
> There may well be some terrific support agents who are concerned about
> your
> issue. But my experience in call centers as a tech support agent tells
me
> that most will not be all that helpful. Your chances go way up if you
ask
> for supervisors. Get the supervisor's E-mail addys, their bosses'
names
> and
> their bosses' E-mail addys. Get the case number above all, and ask if
> there is a way you can track the ticket's progress online.
>
> Hope this helps. I know it sounds cynical, but it is more realistic
than
> cynical.
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Wendy
> Sent: Saturday, April 23, 2011 7:40 PM
> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> I'm willing to join in this effort if enough people do as well. If
there
> is
> lots of chatter about this on the list maybe we should come up with
> another way to talk about how and when we should take this action.
> Wendy
> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>app, and the online platform continues to be inaccessible, I have an
>>idea as to how we should take action.
>>
>>
>>Large companies such as Sirius/XM seldom listen to one
>>individual--especially when their call center is located somewhere
> overseas.
>>Those of us who are currently subscribed to the online Sirius/XM
>>platforms, which are no longer accessible, and who wish to cease
>>donating our $3.00 per month (hey, folks, that's $36 per year--you
know
>>how many IPhone apps you could buy with that???): We should all pick a
>>day, and everyone should call sirius/xm and unsubscribe to the online
>>service on the same day, each of us stating to sirius/xm our reason
for
>>doing so. Only when a collective voice is heard will Sirius/XM (or any
>>other currently inaccessible service), truly take note and listen.
>>
>>
>>
>>How about it?
>>
>>
>>
>>Kim
>>
>>
>>
>>
>>
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