I have had trouble with AkccuuRadio's website because of the flash content. I have written them twice asking that support for the many stations have winamp or other media content links with no type of responce. I haven't been able to find an actual phone number to contact them at either. All of the stations are good and great. It's just the flash that is annoying. I have asked them to please make the links accessible but, nothing so, I need to look for a phone number to talk to someone. Duyahn ----- Original Message ----- From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx> To: <real-eyes@xxxxxxxxxxxxx> Sent: Sunday, April 24, 2011 10:07 AM Subject: [real-eyes] Re: sirius/xm--collective action > It would take thousands to register on their radar. Probably better if you > could find a contact within the company and have everybody send your pleas > and complaints through them. The fact that it is a large company with call > center support over seas is exactly the reason something like this is > going > to be less likely to succeed. There are going to be dozens, scores, maybe > even hundreds of different agents taking your calls. They are not > necessarily going to understand fully what you are explaining nor > necessarily sympathize with you. They might not even speak English all > that > well. If you all do go the call route, I would suggest that each and every > one of you who calls ask to speak to a supervisor, try to get an E-mail > address of someone in authority, and make absolutely sure you get a case > number. If you all continue to make follow-up calls on a regular basis, > you > might get some where. Plus, if you decided to take some other kind of > action > or further steps down the road, you all could pool the case numbers to > good > effect in further communications or in legal action. > > These call centers aren't really in existence to solve problems. They are > more to simply process calls. They are timed, and get greater > rewards/credit--whatever--for handling the call quickly, being polite, and > following some mandated script that gives the impression of concern and > helpfulness. Remember why companies locate their support off-shore: for > cost > reasons. > > There may well be some terrific support agents who are concerned about > your > issue. But my experience in call centers as a tech support agent tells me > that most will not be all that helpful. Your chances go way up if you ask > for supervisors. Get the supervisor's E-mail addys, their bosses' names > and > their bosses' E-mail addys. Get the case number above all, and ask if > there > is a way you can track the ticket's progress online. > > Hope this helps. I know it sounds cynical, but it is more realistic than > cynical. > > > -----Original Message----- > From: real-eyes-bounce@xxxxxxxxxxxxx > [mailto:real-eyes-bounce@xxxxxxxxxxxxx] > On Behalf Of Wendy > Sent: Saturday, April 23, 2011 7:40 PM > To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx > Subject: [real-eyes] Re: sirius/xm--collective action > > I'm willing to join in this effort if enough people do as well. If there > is > lots of chatter about this on the list maybe we should come up with > another > way to talk about how and when we should take this action. > Wendy > At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote: >>app, and the online platform continues to be inaccessible, I have an >>idea as to how we should take action. >> >> >>Large companies such as Sirius/XM seldom listen to one >>individual--especially when their call center is located somewhere > overseas. >>Those of us who are currently subscribed to the online Sirius/XM >>platforms, which are no longer accessible, and who wish to cease >>donating our $3.00 per month (hey, folks, that's $36 per year--you know >>how many IPhone apps you could buy with that???): We should all pick a >>day, and everyone should call sirius/xm and unsubscribe to the online >>service on the same day, each of us stating to sirius/xm our reason for >>doing so. Only when a collective voice is heard will Sirius/XM (or any >>other currently inaccessible service), truly take note and listen. >> >> >> >>How about it? >> >> >> >>Kim >> >> >> >> >> >>To subscribe or to leave the list, or to set other subscription >>options, go to www.freelists.org/list/real-eyes > > To subscribe or to leave the list, or to set other subscription options, > go > to www.freelists.org/list/real-eyes > > > To subscribe or to leave the list, or to set other subscription options, > go to www.freelists.org/list/real-eyes > > To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes