[real-eyes] Re: sirius/xm--collective action

So here's the deal: We blind folks do a mighty job of complaining when
accessibility is taken away or not built into the picture at all. (I'll
place my name at the top of the list here). What are we doing to let the
powers that be at Apple know how much we appreciate their efforts to
include the blind in their product design?

I voiced my positive opinion of Apple to the Apple accesssibility
center, and I also called Apple care and let them know what a great job
Apple os doing with its product and inclusion of the blind in the
process. 

Thanks is a great incentive!



Kimberly Morrow, PhD
Communications Specialist
 
Message of Hope Ministry
1901 NW Blue Parkway
Unity Village, MO 64065-0001
message-of-hope@xxxxxxxxxxxxxxx
Phone: 866--421-3066 (Toll-free)
Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)

-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Reginald George
Sent: Monday, April 25, 2011 2:54 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action

It's true that a company like Sprint won't change till it's mandated,
and will always do a crappy job.  While a company like Apple who has
shown a real interest in Accessibility and hired someone to manage it
from the start seems to do a better job, and they set the bar for
everyone else.

----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Monday, April 25, 2011 1:21 PM
Subject: [real-eyes] Re: sirius/xm--collective action


It's a muddle--that's for sure. I don't like paying high prices for
specialized adaptive equipment any more than the next person, but
neither do
I think the government ought to be sticking its nose into this kind of
situation. I am not at all clear on where this sort of thing is condoned
or
encouraged by the Constitution. Should companies be encouraged to make
their
devices accessible? Maybe! Should they be required by law? I am not so
sure
on that one. And who is going to do a better job with it? Will it be
those
under governmental duress, or will it be those who have a genuine
interst in
accessibility.

Again, not trying to tick anyone off here. Take this for what it is
worth.
It comes from a guy who doesn't own a cell phone and has no interest in
getting one. Though this was seriously tested a week or so back by the
post
on the ancillary features of the I phone.



-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Kimberly A. Morrow
Sent: Monday, April 25, 2011 12:44 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action

Actually, Mitchell, you're speaking the truth. That's really what it
comes
down to.



Kimberly Morrow, PhD
Communications Specialist

Message of Hope Ministry
1901 NW Blue Parkway
Unity Village, MO 64065-0001
message-of-hope@xxxxxxxxxxxxxxx
Phone: 866--421-3066 (Toll-free)
Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)

-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Mitchell D. Lynn
Sent: Monday, April 25, 2011 12:27 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action

Well, isn't it their prerogative to alienate paying customers
(intentionally
or otherwise) if that suits their business needs? And it should be their
prerogative to build a device for whatever target audience they want. If
that means that some folks can use it and others can't, then so be it. I
know that sounds harsh, and I will probably get flamed for it.


I don't have XM, and it doesn't bother me at all if their site is or
isn't
accessible to me. That's just me though: I have no interest in listening
to
XM on any device even if it were free. I had a 30-day trial on Sonos and
another with Squeezebox, and while I activated both (with the full
intention
of trying it out) I never tuned in so much as one station one time.
Pandora
and Rhapsody were more appealing, but in the end, I didn't give them
much of
a listen either. Pandora has a cool concept, but in the end, not being
able
to tell what was playing made the service useless. Never bothered trying
either over a computer, so that avenue might well have given me band
names
and song titles, but the Sonos and Squeezebox displays do not voice at
all.
The computer software for both give me the info, but I don't want to
carry a
PC around with me just to see what is playing.

Now, before I tick everyone off here, I understand that if you paid for
a
service that once worked, then you should get what you paid for or a
refund
if resolution is not possible.


-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Reginald George
Sent: Monday, April 25, 2011 11:21 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action

They can wangle out of it I'm sure.  But what really rankles is they had
a
web site and an IPhone app that worked fine for us, and they killed both
methods of access.  They alienated paying customers and don't seem to
give a
damn!  I'm not even a subscriber and I'm pissed!
----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Monday, April 25, 2011 10:31 AM
Subject: [real-eyes] Re: sirius/xm--collective action


Will this apply to XM? It isn't a communication company in the same way
as a
cell company. This is still kind of a side benefit for XM subscribers.
It
isn't the primary focal point when you subscribe: that would be getting
it
in your vehicle or some sort of stereo system.

-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Reginald George
Sent: Monday, April 25, 2011 8:24 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action

I'll tell you the incentive.  The new FCC rules regarding mandatory
access
for those of us with disabilities to communication devices.  This means
speech has to be built into new cell phones, and there will be much more
pressure on companies to comply, and many more suits because this issue
is
being taken seriously now by the government where  it wasn't before.
Universal design is starting to be mandated on all levels, not just for
public accommodations.
----- Original Message -----
From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Monday, April 25, 2011 7:08 AM
Subject: [real-eyes] Re: sirius/xm--collective action


Here's the problem: Blindness is a very low-incidence disability. What
incentive do these companies really have in terms of listening to our
concerns? IN the scheme of things, we don't comprise that much of their
profit.



Kimberly Morrow, PhD
Communications Specialist

Message of Hope Ministry
1901 NW Blue Parkway
Unity Village, MO 64065-0001
message-of-hope@xxxxxxxxxxxxxxx
Phone: 866--421-3066 (Toll-free)
Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)

-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn Walker
Sent: Sunday, April 24, 2011 11:30 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action

I have had trouble with AkccuuRadio's website because of the flash
content.
I have written them twice asking that support for the many stations have
winamp or other media content links with no type of responce. I haven't
been
able to find an actual phone number to contact them at either. All of
the
stations are good and great. It's just the flash that is annoying. I
have
asked them to please make the links accessible but, nothing so, I need
to
look for a phone number to talk to someone.

Duyahn


----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Sunday, April 24, 2011 10:07 AM
Subject: [real-eyes] Re: sirius/xm--collective action


> It would take thousands to register on their radar. Probably better if
you
> could find a contact within the company and have everybody send your
pleas
> and complaints through them. The fact that it is a large company with
call
> center support over seas is exactly the reason something like this is
> going to be less likely to succeed. There are going to be dozens,
> scores,
maybe
> even hundreds of different agents taking your calls. They are not
> necessarily  going to understand fully what you are explaining nor
> necessarily sympathize with you. They might not even speak English all

> that
> well. If you all do go the call route, I would suggest that each and
every
> one of you who calls ask to speak to a supervisor, try to get an
E-mail
> address of someone in authority, and make absolutely sure you get a
case
> number. If you all continue to make follow-up calls on a regular
basis,
> you
> might get some where. Plus, if you decided to take some other kind of
> action or further steps down the road, you all could pool the case
> numbers to

> good
> effect in further communications or in legal action.
>
> These call centers aren't really in existence to solve problems. They
are
> more to simply process calls. They are timed, and get greater
> rewards/credit--whatever--for handling the call quickly, being polite,
and
> following some mandated script that gives the impression of concern
and
> helpfulness. Remember why companies locate their support off-shore:
for
> cost
> reasons.
>
> There may well be some terrific support agents who are concerned about

> your
> issue. But my experience in call centers as a tech support agent tells
me
> that most will not be all that helpful. Your chances go way up if you
ask
> for supervisors. Get the supervisor's E-mail addys, their bosses'
names
> and
> their bosses' E-mail addys. Get the case number above all, and ask if
> there is a way you can track the ticket's progress online.
>
> Hope this helps. I know it sounds cynical, but it is more realistic
than
> cynical.
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Wendy
> Sent: Saturday, April 23, 2011 7:40 PM
> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> I'm willing to join in this effort if enough people do as well. If
there
> is
> lots of chatter about this on the list maybe we should come up with
> another way to talk about how and when we should take this action.
> Wendy
> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>app, and the online platform continues to be inaccessible, I have an
>>idea as to how we should take action.
>>
>>
>>Large companies such as Sirius/XM seldom listen to one
>>individual--especially when their call center is located somewhere
> overseas.
>>Those of us who are currently subscribed to the online Sirius/XM
>>platforms, which are no longer accessible, and who wish to cease
>>donating our $3.00 per month (hey, folks, that's $36 per year--you
know
>>how many IPhone apps you could buy with that???): We should all pick a

>>day, and everyone should call sirius/xm and unsubscribe to the online
>>service on the same day, each of us stating to sirius/xm our reason
for
>>doing so. Only when a collective voice is heard will Sirius/XM (or any

>>other currently inaccessible service), truly take note and listen.
>>
>>
>>
>>How about it?
>>
>>
>>
>>Kim
>>
>>
>>
>>
>>
>>To subscribe or to leave the list, or to set other subscription
>>options, go to www.freelists.org/list/real-eyes
>
> To subscribe or to leave the list, or to set other subscription
options,
> go
> to www.freelists.org/list/real-eyes
>
>
> To subscribe or to leave the list, or to set other subscription
options,
> go to www.freelists.org/list/real-eyes
>
>

To subscribe or to leave the list, or to set other subscription options,
go
to www.freelists.org/list/real-eyes


To subscribe or to leave the list, or to set other subscription options,
go
to www.freelists.org/list/real-eyes


To subscribe or to leave the list, or to set other subscription options,
go
to www.freelists.org/list/real-eyes


To subscribe or to leave the list, or to set other subscription options,
go
to www.freelists.org/list/real-eyes


To subscribe or to leave the list, or to set other subscription options,
go
to www.freelists.org/list/real-eyes


To subscribe or to leave the list, or to set other subscription options,
go
to www.freelists.org/list/real-eyes


To subscribe or to leave the list, or to set other subscription options,
go
to www.freelists.org/list/real-eyes


To subscribe or to leave the list, or to set other subscription options,
go 
to www.freelists.org/list/real-eyes


To subscribe or to leave the list, or to set other subscription options,
go to www.freelists.org/list/real-eyes


To subscribe or to leave the list, or to set other subscription options, go to 
www.freelists.org/list/real-eyes


Other related posts: