[real-eyes] Re: sirius/xm--collective action
- From: "jose" <crunch1@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Sun, 24 Apr 2011 18:32:21 -0500
Mailing Address:
SiriusXM
1221 Avenue of the Americas
New York, NY 10020
what if we can get a case number and we all refer to it when we call in.
There has got to be some kind of contact for the c e o to solve customers
problems.
I don't use there service so they might not listen to my
concerns.
You need to become some kind of united group so you can receive some kind
of love with this problem.
Jose Lopez, President
Lopez Language Services, LLC
"We Speak Your Language"
Call us anytime at 888.824.3022
----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Sunday, April 24, 2011 12:58 PM
Subject: [real-eyes] Re: sirius/xm--collective action
> Writing at a generally accessible support E-mail account probably isn't a
> whole lot different than calling. They are dumped into a queue for techs
> to
> look at, and if a tech isn't familiar with the issue or have an idea on
> how
> to fix it, he will just move to the next one. Perhaps it will get
> re-queued
> to a SME (subject matter expert), but more likely it will just sit there
> while other issues are resolved. It's a matter of "closing cases" that
> gets
> the focus here. The key is keeping the pressure on: it's that old adage
> about squeaky wheels getting the grease
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Duyahn Walker
> Sent: Sunday, April 24, 2011 11:30 AM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> I have had trouble with AkccuuRadio's website because of the flash
> content.
> I have written them twice asking that support for the many stations have
> winamp or other media content links with no type of responce. I haven't
> been
> able to find an actual phone number to contact them at either. All of the
> stations are good and great. It's just the flash that is annoying. I have
> asked them to please make the links accessible but, nothing so, I need to
> look for a phone number to talk to someone.
>
> Duyahn
>
>
> ----- Original Message -----
> From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Sunday, April 24, 2011 10:07 AM
> Subject: [real-eyes] Re: sirius/xm--collective action
>
>
>> It would take thousands to register on their radar. Probably better if
>> you
>> could find a contact within the company and have everybody send your
>> pleas
>> and complaints through them. The fact that it is a large company with
>> call
>> center support over seas is exactly the reason something like this is
>> going
>> to be less likely to succeed. There are going to be dozens, scores, maybe
>> even hundreds of different agents taking your calls. They are not
>> necessarily going to understand fully what you are explaining nor
>> necessarily sympathize with you. They might not even speak English all
>> that
>> well. If you all do go the call route, I would suggest that each and
>> every
>> one of you who calls ask to speak to a supervisor, try to get an E-mail
>> address of someone in authority, and make absolutely sure you get a case
>> number. If you all continue to make follow-up calls on a regular basis,
>> you
>> might get some where. Plus, if you decided to take some other kind of
>> action
>> or further steps down the road, you all could pool the case numbers to
>> good
>> effect in further communications or in legal action.
>>
>> These call centers aren't really in existence to solve problems. They are
>> more to simply process calls. They are timed, and get greater
>> rewards/credit--whatever--for handling the call quickly, being polite,
>> and
>> following some mandated script that gives the impression of concern and
>> helpfulness. Remember why companies locate their support off-shore: for
>> cost
>> reasons.
>>
>> There may well be some terrific support agents who are concerned about
>> your
>> issue. But my experience in call centers as a tech support agent tells me
>> that most will not be all that helpful. Your chances go way up if you ask
>> for supervisors. Get the supervisor's E-mail addys, their bosses' names
>> and
>> their bosses' E-mail addys. Get the case number above all, and ask if
>> there
>> is a way you can track the ticket's progress online.
>>
>> Hope this helps. I know it sounds cynical, but it is more realistic than
>> cynical.
>>
>>
>> -----Original Message-----
>> From: real-eyes-bounce@xxxxxxxxxxxxx
>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Wendy
>> Sent: Saturday, April 23, 2011 7:40 PM
>> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
>> Subject: [real-eyes] Re: sirius/xm--collective action
>>
>> I'm willing to join in this effort if enough people do as well. If there
>> is
>> lots of chatter about this on the list maybe we should come up with
>> another
>> way to talk about how and when we should take this action.
>> Wendy
>> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>>app, and the online platform continues to be inaccessible, I have an
>>>idea as to how we should take action.
>>>
>>>
>>>Large companies such as Sirius/XM seldom listen to one
>>>individual--especially when their call center is located somewhere
>> overseas.
>>>Those of us who are currently subscribed to the online Sirius/XM
>>>platforms, which are no longer accessible, and who wish to cease
>>>donating our $3.00 per month (hey, folks, that's $36 per year--you know
>>>how many IPhone apps you could buy with that???): We should all pick a
>>>day, and everyone should call sirius/xm and unsubscribe to the online
>>>service on the same day, each of us stating to sirius/xm our reason for
>>>doing so. Only when a collective voice is heard will Sirius/XM (or any
>>>other currently inaccessible service), truly take note and listen.
>>>
>>>
>>>
>>>How about it?
>>>
>>>
>>>
>>>Kim
>>>
>>>
>>>
>>>
>>>
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>>>options, go to www.freelists.org/list/real-eyes
>>
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>>
>
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