[real-eyes] Re: sirius/xm--collective action
- From: Jim Fettgather <jimfettgather@xxxxxxxxx>
- To: real-eyes@xxxxxxxxxxxxx
- Date: Mon, 25 Apr 2011 11:35:57 -0500
There's a wonderfully accessible XM/Sirius app for the Mac called
Pulsar. It's keyboard friendly and works great.
What's that?
You don't have a Mac?
Well, if you did, you could buy this app from the brand new accessible
App Store, also available on the Mac.
On 4/25/11, Reginald George <sgeorge@xxxxxxxxx> wrote:
> They can wangle out of it I'm sure. But what really rankles is they had a
> web site and an IPhone app that worked fine for us, and they killed both
> methods of access. They alienated paying customers and don't seem to give a
> damn! I'm not even a subscriber and I'm pissed!
> ----- Original Message -----
> From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Monday, April 25, 2011 10:31 AM
> Subject: [real-eyes] Re: sirius/xm--collective action
>
>
> Will this apply to XM? It isn't a communication company in the same way as a
> cell company. This is still kind of a side benefit for XM subscribers. It
> isn't the primary focal point when you subscribe: that would be getting it
> in your vehicle or some sort of stereo system.
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Reginald George
> Sent: Monday, April 25, 2011 8:24 AM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> I'll tell you the incentive. The new FCC rules regarding mandatory access
> for those of us with disabilities to communication devices. This means
> speech has to be built into new cell phones, and there will be much more
> pressure on companies to comply, and many more suits because this issue is
> being taken seriously now by the government where it wasn't before.
> Universal design is starting to be mandated on all levels, not just for
> public accommodations.
> ----- Original Message -----
> From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Monday, April 25, 2011 7:08 AM
> Subject: [real-eyes] Re: sirius/xm--collective action
>
>
> Here's the problem: Blindness is a very low-incidence disability. What
> incentive do these companies really have in terms of listening to our
> concerns? IN the scheme of things, we don't comprise that much of their
> profit.
>
>
>
> Kimberly Morrow, PhD
> Communications Specialist
>
> Message of Hope Ministry
> 1901 NW Blue Parkway
> Unity Village, MO 64065-0001
> message-of-hope@xxxxxxxxxxxxxxx
> Phone: 866--421-3066 (Toll-free)
> Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn Walker
> Sent: Sunday, April 24, 2011 11:30 AM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> I have had trouble with AkccuuRadio's website because of the flash content.
> I have written them twice asking that support for the many stations have
> winamp or other media content links with no type of responce. I haven't been
> able to find an actual phone number to contact them at either. All of the
> stations are good and great. It's just the flash that is annoying. I have
> asked them to please make the links accessible but, nothing so, I need to
> look for a phone number to talk to someone.
>
> Duyahn
>
>
> ----- Original Message -----
> From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
> To: <real-eyes@xxxxxxxxxxxxx>
> Sent: Sunday, April 24, 2011 10:07 AM
> Subject: [real-eyes] Re: sirius/xm--collective action
>
>
>> It would take thousands to register on their radar. Probably better if
> you
>> could find a contact within the company and have everybody send your
> pleas
>> and complaints through them. The fact that it is a large company with
> call
>> center support over seas is exactly the reason something like this is
>> going to be less likely to succeed. There are going to be dozens,
>> scores,
> maybe
>> even hundreds of different agents taking your calls. They are not
>> necessarily going to understand fully what you are explaining nor
>> necessarily sympathize with you. They might not even speak English all
>
>> that
>> well. If you all do go the call route, I would suggest that each and
> every
>> one of you who calls ask to speak to a supervisor, try to get an
> E-mail
>> address of someone in authority, and make absolutely sure you get a
> case
>> number. If you all continue to make follow-up calls on a regular
> basis,
>> you
>> might get some where. Plus, if you decided to take some other kind of
>> action or further steps down the road, you all could pool the case
>> numbers to
>
>> good
>> effect in further communications or in legal action.
>>
>> These call centers aren't really in existence to solve problems. They
> are
>> more to simply process calls. They are timed, and get greater
>> rewards/credit--whatever--for handling the call quickly, being polite,
> and
>> following some mandated script that gives the impression of concern
> and
>> helpfulness. Remember why companies locate their support off-shore:
> for
>> cost
>> reasons.
>>
>> There may well be some terrific support agents who are concerned about
>
>> your
>> issue. But my experience in call centers as a tech support agent tells
> me
>> that most will not be all that helpful. Your chances go way up if you
> ask
>> for supervisors. Get the supervisor's E-mail addys, their bosses'
> names
>> and
>> their bosses' E-mail addys. Get the case number above all, and ask if
>> there is a way you can track the ticket's progress online.
>>
>> Hope this helps. I know it sounds cynical, but it is more realistic
> than
>> cynical.
>>
>>
>> -----Original Message-----
>> From: real-eyes-bounce@xxxxxxxxxxxxx
>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Wendy
>> Sent: Saturday, April 23, 2011 7:40 PM
>> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
>> Subject: [real-eyes] Re: sirius/xm--collective action
>>
>> I'm willing to join in this effort if enough people do as well. If
> there
>> is
>> lots of chatter about this on the list maybe we should come up with
>> another way to talk about how and when we should take this action.
>> Wendy
>> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>>app, and the online platform continues to be inaccessible, I have an
>>>idea as to how we should take action.
>>>
>>>
>>>Large companies such as Sirius/XM seldom listen to one
>>>individual--especially when their call center is located somewhere
>> overseas.
>>>Those of us who are currently subscribed to the online Sirius/XM
>>>platforms, which are no longer accessible, and who wish to cease
>>>donating our $3.00 per month (hey, folks, that's $36 per year--you
> know
>>>how many IPhone apps you could buy with that???): We should all pick a
>>>day, and everyone should call sirius/xm and unsubscribe to the online
>>>service on the same day, each of us stating to sirius/xm our reason
> for
>>>doing so. Only when a collective voice is heard will Sirius/XM (or any
>>>other currently inaccessible service), truly take note and listen.
>>>
>>>
>>>
>>>How about it?
>>>
>>>
>>>
>>>Kim
>>>
>>>
>>>
>>>
>>>
>>>To subscribe or to leave the list, or to set other subscription
>>>options, go to www.freelists.org/list/real-eyes
>>
>> To subscribe or to leave the list, or to set other subscription
> options,
>> go
>> to www.freelists.org/list/real-eyes
>>
>>
>> To subscribe or to leave the list, or to set other subscription
> options,
>> go to www.freelists.org/list/real-eyes
>>
>>
>
> To subscribe or to leave the list, or to set other subscription options, go
> to www.freelists.org/list/real-eyes
>
>
> To subscribe or to leave the list, or to set other subscription options, go
> to www.freelists.org/list/real-eyes
>
>
> To subscribe or to leave the list, or to set other subscription options, go
> to www.freelists.org/list/real-eyes
>
>
> To subscribe or to leave the list, or to set other subscription options, go
> to www.freelists.org/list/real-eyes
>
>
> To subscribe or to leave the list, or to set other subscription options, go
> to www.freelists.org/list/real-eyes
>
>
>
To subscribe or to leave the list, or to set other subscription options, go to
www.freelists.org/list/real-eyes
Other related posts:
