[real-eyes] Re: sirius/xm--collective action
- From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Mon, 25 Apr 2011 13:17:42 -0500
Most people who are not disabled have absolutely no inkling that
Sirius-XM, or any other company for that matter, is excluding one small
group of customers. Even if they did know about it, if it doesn't affect
the life of anyone they know, they probably won't be all that concerned
about it beyond just saying "that's ashame".
Kim
Kimberly Morrow, PhD
Communications Specialist
Message of Hope Ministry
1901 NW Blue Parkway
Unity Village, MO 64065-0001
message-of-hope@xxxxxxxxxxxxxxx
Phone: 866--421-3066 (Toll-free)
Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Reginald George
Sent: Monday, April 25, 2011 1:06 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action
Hey, you aren't ticking me off at all. But I would ask why would they
possibly want to exclude all their disabled clients? What kind of
message does that send? Target and AOL tried that crap and got fined
for it too.
So maybe it shouldn't be their perogative. Also the Sonos and
Squeezebox apps are totally accessible through the IPhone. So you are
missing out!
You could hear the song titles and control and listen to the whole thing
through your Wifi network and browse all your files.
----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Monday, April 25, 2011 12:26 PM
Subject: [real-eyes] Re: sirius/xm--collective action
Well, isn't it their prerogative to alienate paying customers
(intentionally or otherwise) if that suits their business needs? And it
should be their prerogative to build a device for whatever target
audience they want. If that means that some folks can use it and others
can't, then so be it. I know that sounds harsh, and I will probably get
flamed for it.
I don't have XM, and it doesn't bother me at all if their site is or
isn't accessible to me. That's just me though: I have no interest in
listening to XM on any device even if it were free. I had a 30-day trial
on Sonos and another with Squeezebox, and while I activated both (with
the full intention of trying it out) I never tuned in so much as one
station one time. Pandora and Rhapsody were more appealing, but in the
end, I didn't give them much of a listen either. Pandora has a cool
concept, but in the end, not being able to tell what was playing made
the service useless. Never bothered trying either over a computer, so
that avenue might well have given me band names and song titles, but the
Sonos and Squeezebox displays do not voice at all.
The computer software for both give me the info, but I don't want to
carry a PC around with me just to see what is playing.
Now, before I tick everyone off here, I understand that if you paid for
a service that once worked, then you should get what you paid for or a
refund if resolution is not possible.
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Reginald George
Sent: Monday, April 25, 2011 11:21 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action
They can wangle out of it I'm sure. But what really rankles is they had
a web site and an IPhone app that worked fine for us, and they killed
both methods of access. They alienated paying customers and don't seem
to give a damn! I'm not even a subscriber and I'm pissed!
----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Monday, April 25, 2011 10:31 AM
Subject: [real-eyes] Re: sirius/xm--collective action
Will this apply to XM? It isn't a communication company in the same way
as a cell company. This is still kind of a side benefit for XM
subscribers. It isn't the primary focal point when you subscribe: that
would be getting it in your vehicle or some sort of stereo system.
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Reginald George
Sent: Monday, April 25, 2011 8:24 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action
I'll tell you the incentive. The new FCC rules regarding mandatory
access for those of us with disabilities to communication devices. This
means speech has to be built into new cell phones, and there will be
much more pressure on companies to comply, and many more suits because
this issue is being taken seriously now by the government where it
wasn't before.
Universal design is starting to be mandated on all levels, not just for
public accommodations.
----- Original Message -----
From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Monday, April 25, 2011 7:08 AM
Subject: [real-eyes] Re: sirius/xm--collective action
Here's the problem: Blindness is a very low-incidence disability. What
incentive do these companies really have in terms of listening to our
concerns? IN the scheme of things, we don't comprise that much of their
profit.
Kimberly Morrow, PhD
Communications Specialist
Message of Hope Ministry
1901 NW Blue Parkway
Unity Village, MO 64065-0001
message-of-hope@xxxxxxxxxxxxxxx
Phone: 866--421-3066 (Toll-free)
Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn Walker
Sent: Sunday, April 24, 2011 11:30 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: sirius/xm--collective action
I have had trouble with AkccuuRadio's website because of the flash
content.
I have written them twice asking that support for the many stations have
winamp or other media content links with no type of responce. I haven't
been able to find an actual phone number to contact them at either. All
of the stations are good and great. It's just the flash that is
annoying. I have asked them to please make the links accessible but,
nothing so, I need to look for a phone number to talk to someone.
Duyahn
----- Original Message -----
From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Sunday, April 24, 2011 10:07 AM
Subject: [real-eyes] Re: sirius/xm--collective action
> It would take thousands to register on their radar. Probably better if
you
> could find a contact within the company and have everybody send your
pleas
> and complaints through them. The fact that it is a large company with
call
> center support over seas is exactly the reason something like this is
> going to be less likely to succeed. There are going to be dozens,
> scores,
maybe
> even hundreds of different agents taking your calls. They are not
> necessarily going to understand fully what you are explaining nor
> necessarily sympathize with you. They might not even speak English all
> that
> well. If you all do go the call route, I would suggest that each and
every
> one of you who calls ask to speak to a supervisor, try to get an
E-mail
> address of someone in authority, and make absolutely sure you get a
case
> number. If you all continue to make follow-up calls on a regular
basis,
> you
> might get some where. Plus, if you decided to take some other kind of
> action or further steps down the road, you all could pool the case
> numbers to
> good
> effect in further communications or in legal action.
>
> These call centers aren't really in existence to solve problems. They
are
> more to simply process calls. They are timed, and get greater
> rewards/credit--whatever--for handling the call quickly, being polite,
and
> following some mandated script that gives the impression of concern
and
> helpfulness. Remember why companies locate their support off-shore:
for
> cost
> reasons.
>
> There may well be some terrific support agents who are concerned about
> your
> issue. But my experience in call centers as a tech support agent tells
me
> that most will not be all that helpful. Your chances go way up if you
ask
> for supervisors. Get the supervisor's E-mail addys, their bosses'
names
> and
> their bosses' E-mail addys. Get the case number above all, and ask if
> there is a way you can track the ticket's progress online.
>
> Hope this helps. I know it sounds cynical, but it is more realistic
than
> cynical.
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Wendy
> Sent: Saturday, April 23, 2011 7:40 PM
> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: sirius/xm--collective action
>
> I'm willing to join in this effort if enough people do as well. If
there
> is
> lots of chatter about this on the list maybe we should come up with
> another way to talk about how and when we should take this action.
> Wendy
> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>app, and the online platform continues to be inaccessible, I have an
>>idea as to how we should take action.
>>
>>
>>Large companies such as Sirius/XM seldom listen to one
>>individual--especially when their call center is located somewhere
> overseas.
>>Those of us who are currently subscribed to the online Sirius/XM
>>platforms, which are no longer accessible, and who wish to cease
>>donating our $3.00 per month (hey, folks, that's $36 per year--you
know
>>how many IPhone apps you could buy with that???): We should all pick a
>>day, and everyone should call sirius/xm and unsubscribe to the online
>>service on the same day, each of us stating to sirius/xm our reason
for
>>doing so. Only when a collective voice is heard will Sirius/XM (or any
>>other currently inaccessible service), truly take note and listen.
>>
>>
>>
>>How about it?
>>
>>
>>
>>Kim
>>
>>
>>
>>
>>
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