Hi Kathy, that would indicate that the problems has existed for a longer period than the registry has saved. You may have to go in and manually clean out the extra files and old programs that are left on the computer. If you can save as many of your files, and programs that you may have downloaded, you could do a reinstall of Windows. You will have to have your drivers, and internet setting saved so that you can re input the information if something goes wrong. You may wish to do a clean install if you can backup all your important information. It will be much better and is the only sure way to erase all the old problems. Mike ~ It is a good day if I learned something new. Editor MikesWhatsNews see a sample on my web page http://www3.telus.net/mikebike <http://www3.telus.net/mikebike/mikes_virus_page.htm> A Technical Support Alliance & OWTA Charter Member *********** REPLY SEPARATOR *********** On 14/01/2004 at 11:16 PM Kathy M wrote: Hi Mike...I did as per instructions but when i got to step 4...none of them had "started" so i went to the first one on the bottom of the list of i believe 4 and tried it and it said "failed"...is there anything else that i can do...thanx...Kathy ----- Original Message ----- From: "Mike" <mikebike@xxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Wednesday, January 14, 2004 10:48 PM Subject: -=PCTechTalk=- Re: freezing > Hi Kathy, > If the problem has been ongoing for a while, it may be too late. > But here's the instructions; > > Be sure to back up your registry before making any changes! > Click Start, and select Run, then type in MSCONFIG and click OK. > In the 'General' tag, click 'Create Backup'. > > --------------- > How to Manually Restore the Windows 98/Me Registry > http://support.microsoft.com/default.aspx?scid=kb;EN-US;q221512 To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ For more info: //www.freelists.org/cgi-bin/list?list_id=pctechtalk