-=PCTechTalk=- Re: = can't save [xphomes2]
- From: "ted" <ted.clark@xxxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 14 Dec 2005 09:02:04 -0000
thanks Don
response under each para -
cheers ted
----- Original Message -----
From: "Don" <dsw32952@xxxxxxxxx>
Subject: -=PCTechTalk=- Re: = can't save [xphomes2]
Date: Tue, 13 Dec 2005 11:36:26 -0500
Assumptions:
1. You are using XP with ALL updates
correct
2. You are using the latest and greatest versions of MS Word,
Wordpad and
Notepad with ALL updates and patches applied.
correct
3. When you click FILE>SAVE AS it works normally.
no, save and save as - same symptoms
4. The problem exists in other MS OFFICE or WORKS Suite
software such as
Excel, Powerpoint, Access etc but NOT in non-MS software(such as
Open Office
or Word Perfect office suites).
of these, i have only works, wordpad and notepad
5. The problem is limited to traditional MS OFFICE type data
files (doc,
txt, ppt etc) and NOT to other file types such as JPG, MP3, BMP,
GIF, AVI
etc).
just tried saving in OE6; the new msge i was working on and
another partialy done and minimised both disappeared i.e. the
'windows' no longer exist as 'work in progress', and had to be
worked all over again. 'send' works ok, and the msge goes to
'sent' folder. also, in IE6, clicking the d/l 'open/save'
save-option, brings up the 'save as' box
'greyed-out' and therefore, not responsive.
6. The file being saved may be new or an existing file opened
for editing,
large or small, with or without special formatting and with or
without
inserted graphics, photos, tables, charts etc. and the problem
still exists.
yes
7. You have closed all files and software and rebooted the
computer and the
problem still exists.
yes
8. The problem exists ONLY with files created on the computer
where the
problem exists.
any 'save' or 'save as' on this computer produces the same
symptoms. [see 5]
9. The problem does NOT exist when the file is tested on a
different
computer (assuming a copy of the file is available).
i think i can safely say that the problem is general to this
laptop and not restricted to one specific file.
Please clarify if any of these assumptions are wrong.
Also please clarify what this means: "Straight after, the job
I'm working
on disappears".
see 5
Don
----- Original Message -----
From: "ted" <ted.clark@xxxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Tuesday, December 13, 2005 3:52 AM
Subject: -=PCTechTalk=- Re: = can't save [xphomes2]
> hi gang,
> I've got a good one here!!
> when I click file/save, in word, the pop-up flashes for less
> than a second then disappears;
> in WordPad and notepad I don't even get to see it. Straight
> after, the job I'm working on
> disappears.
> I,m continually d/l'ing and uninstalling, and often get into
> scrapes that I have to struggle to
> get out of, but this one has stopped me in my tracks; i can't
> work anymore.
> At least, i'm getting a good rest! if it weren't for the
> worry.
>
> As a last resort, I 'restored' 3 times [all I had] to no
> avail.
> help Ted
==============
sorry Chris, didn't work
cheers ted
==============
From: "Chris" <chris@xxxxxxxxxx>
Subject: -=PCTechTalk=- Re: = can't save [xphomes2]
Date: Tue, 13 Dec 2005 09:43:54 -0000
Try This.
Make sure word is not open
Search for ' normal.dot '
Delete it
Open word and try it.
Regards
Chris
chris@xxxxxxxxxx
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