-=PCTechTalk=- Re: = can't save [xphomes2]
- From: "Don" <dsw32952@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 14 Dec 2005 22:33:20 -0500
I'm trying to limit the scope of the problem and so far nothing has helped
do that. For example.... is it ONLY document files (rtf, txt and doc) or is
it ONLY on a single computer or ONLY in Microsoft software.... you get the
idea?
With regard to items 8 and 9: If you copy file(s) to a CD or floppy disk
and take them to a different computer do they edit and save OK?
If yes, that virtually eliminates file structure and file content as
possible causes of the problem and points a very stong finger at your
computer... hardware or software... and I would aim towards the software.
Since SAVE and SAVE AS involve basic operating system functions I would
suspect corruption in your OS and suggest a repair or reinstall or at least
run a diagnostic and repair tool like Norton WinDoctor.
If no, I would suspect the software is creating a corrupt file and would
look for something in common between the various programs where the problem
occurs, such as a shared file. Or, if the problem is across different
software and software publishers (in other words, some non-microsoft
software is included), I would again suspect corruption in your OS and
suggest a repair or reinstall or at least run a diagnostic and repair tool
like Norton WinDoctor.
Don
----- Original Message -----
From: "ted" <ted.clark@xxxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Wednesday, December 14, 2005 4:02 AM
Subject: -=PCTechTalk=- Re: = can't save [xphomes2]
> thanks Don
> response under each para -
> cheers ted
>
> ----- Original Message -----
> From: "Don" <dsw32952@xxxxxxxxx>
> Subject: -=PCTechTalk=- Re: = can't save [xphomes2]
> Date: Tue, 13 Dec 2005 11:36:26 -0500
>
> Assumptions:
>
> 1. You are using XP with ALL updates
> correct
>
> 2. You are using the latest and greatest versions of MS Word,
> Wordpad and
> Notepad with ALL updates and patches applied.
> correct
>
> 3. When you click FILE>SAVE AS it works normally.
> no, save and save as - same symptoms
>
> 4. The problem exists in other MS OFFICE or WORKS Suite
> software such as
> Excel, Powerpoint, Access etc but NOT in non-MS software(such as
> Open Office
> or Word Perfect office suites).
> of these, i have only works, wordpad and notepad
>
> 5. The problem is limited to traditional MS OFFICE type data
> files (doc,
> txt, ppt etc) and NOT to other file types such as JPG, MP3, BMP,
> GIF, AVI
> etc).
> just tried saving in OE6; the new msge i was working on and
> another partialy done and minimised both disappeared i.e. the
> 'windows' no longer exist as 'work in progress', and had to be
> worked all over again. 'send' works ok, and the msge goes to
> 'sent' folder. also, in IE6, clicking the d/l 'open/save'
> save-option, brings up the 'save as' box
> 'greyed-out' and therefore, not responsive.
>
> 6. The file being saved may be new or an existing file opened
> for editing,
> large or small, with or without special formatting and with or
> without
> inserted graphics, photos, tables, charts etc. and the problem
> still exists.
> yes
>
> 7. You have closed all files and software and rebooted the
> computer and the
> problem still exists.
> yes
>
> 8. The problem exists ONLY with files created on the computer
> where the
> problem exists.
> any 'save' or 'save as' on this computer produces the same
> symptoms. [see 5]
>
>
> 9. The problem does NOT exist when the file is tested on a
> different
> computer (assuming a copy of the file is available).
> i think i can safely say that the problem is general to this
> laptop and not restricted to one specific file.
>
> Please clarify if any of these assumptions are wrong.
>
> Also please clarify what this means: "Straight after, the job
> I'm working
> on disappears".
> see 5
>
> Don
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