-=PCTechTalk=- Re: anitviral
- From: <TechRose@xxxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Tue, 20 May 2003 18:17:44 -0700
When I got my computer.... Norton Ani-virus was installed.
After the freebie time expired..I got an update note from Norton to extend
the protection.
For some reason... it gave me a 3 year renewal for $3.95.
I thought it was a mistake..and thought they were charging me PER yr... and
that it was to be able to get just updates of the virus's it protects
against as opposed to software upgrades.
I was wrong. They charged my card $3.95 and it showed in my Norton that it
indeed was good for 3 more years.
Well, a few months later..I bought windows XP.. and got Norton Systemworks
and Personal Firewall for FREE..so..... I gave up the other Noton as I had
nothing left on my system to prove I had it..and I did not really care. I
had my hard drive reformatted and did a clean install of XP.
Just thought I would share my experience.
I now buy the new version of SystemWorks each year and the Personal
Firewall. The changes have been worth it and it you are a smart shopper..
you can get both programs after rebates for less than $30.
We have two computers running every day..and buy them for both computers...
and do the Win Doctor before shutting down every night. We believe that
this, coupled with Windows XP and CleanUp! keep us in good shape.
Just my two cents!
Rose
Las Vegas
----- Original Message -----
From: "taanzaa" <taanzaa@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Tuesday, May 20, 2003 5:49 PM
Subject: -=PCTechTalk=- Re: anitviral
Yes, it is on my system now as it was part of the
software that came with the computer when I purchased
it a few years back...just never upgraded the virus
protection (program itself) though I have purchased
the liveupdate renewal as I didn't want any nasties
creeping about...since it's almost time for me to
purchase another renewal I was thinking of going and
purchasing the software (2003) over the counter and I
was just asking your opinion on how it
functions...thanks for your response.
BashfulBob <BashfulBob@xxxxxxxxxxxx> wrote:
hi
Ok I am and was happy with the virus protection. I
think it is the best.
I am not happy with what they FORCE you to do, to
resolve problems. When I
subscribed, paid them and it went to install the
subscription, it said the
live update would come up and finish doing the
subscription process. It
never did come up. I contacted them through email.
They consider email
"online contact." Email takes a while and they would
not call me, they
wanted me to call them at there posted rates. To call
them to straighten out
the problem (which involved going into the registry,
which I am very
reluctant to do just following written instructions)
and incur the cost plus
the cost of the renewal subscription amounts to more
then what it would cost
to purchase 2003 AV over the counter (assuming you use
the cheap rate of
$29.95 per incident call). That is ridiculous. Or they
suggested I take it
to a tech, that is about $75 per hour.
In summary, if you need their assistance, you will
have to pay for the call
each time you call them or take it to a tech,
providing you can not (for
what ever reason) follow their instructions by email.
Plan on, at least,
several days for the email back and forth to take to
resolve the issue. In
short, customer satisfaction is not a requirement with
them.
Hope that made sense.
I do not know what they charge for system works
renewal subscription, but
the AV subscription is $15.
It can be reinstalled ( I am assuming) and that means
I have to go buy it
over the counter.
I am assuming that since you purchased the
subscription, you went thought
the process of d/l it and installing it on your
system. So it should be on
your system now, if I understand your email correctly.
Life is what happens in between plans.
Virus free email by Norton's
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