Hello: My experience with my local Apple store was a mixed thing. Certainly, the employees I dealt with were friendly and extremely courteous. However, they were not as helpful as I might have liked. When my partner Sarah purchased an iPhone, I was not certain as to whether or not I wanted one. However, one week later, I decided to go for it. I contacted my local AT&T store and was told that iPhones were back ordered, and they could order one for me. But being in instant gratification mode, that wasn't going to satisfy my techno lust. Therefore, I called my local Apple store. I was informed that they had three 32 gig iPhones that were, if I remember, white. I asked if they could hold one for me if I furnished a credit card number. I was told that this practice was against Apple's policy. I certainly understood that, but my feeling was this. If I were going to pay for a cab to go there, I didn't want to get there only to find that they had no iPhones. So, I pretty much decided I would put this project on hold. But techno lust is a difficult foe to vanquish. So around 5 PM I called the Apple store again. I was told they had received a "surprise" shipment of iPhones, and that they had enough to guarantee that they'd have one for me by the time I got there. My partner, Sarah then contacted the store and asked if she would be able to upgrade her 16 gig iPhone to a 32 gig model by simply paying the difference. I should add that this all took place on June 26, so that made her iPhone a week old. They put her on hold for a while, and when they finally got back to her they told her that she could in fact do this. So, off we went to the Apple store. Now, when we got there, she told them what she had been given to understand over the phone regarding this upgrade. So, the employee went away for about ten minutes. When he returned, he said that no, they couldn't do it because Sarah had purchased her iPhone online. Ok, so I bought a 32 gig phone anyway. They didn't know how to turn on Voice Over, but we were able to tell them. Finally, we asked them if we could simply swap sim cards between the two phones. We were told that this would not be possible, and to do so might result in the phones becoming inactive. Well, I've been dealing with sim card phones for nearly four years, and I kind of suspected that this was not correct. And, on the way home in the cab, we switched sim cards, and our phones have worked just fine ever since. Having said all that, I probably will buy a Mac from this store next month. They told me that they had heard of Voice Over for the Mac, but they really didn't know what it was. It will be fun to show them. > > Click on the link below to go to our homepage. > http://www.icanworkthisthing.com > > Manage your subscription by using the web interface on the link below. > //www.freelists.org/list/macvoiceover > > Users can subscribe to this list by sending email to > macvoiceover-request@xxxxxxxxxxxxx > with 'subscribe' in the Subject field OR by logging into the Web > interface at //www.freelists.org/list/macvoiceover >