[macvoiceover] Re: [macvoiceover]Not all Apple Stores are created equal
- From: "Marty Rimpau" <mrimpau@xxxxxxxxxxxxxx>
- To: "macvoiceover@xxxxxxxxxxxxx" <macvoiceover@xxxxxxxxxxxxx>
- Date: Wed, 05 Aug 2009 16:57:04 -0700
Hi Marcy, my apple store wanted to be helpful, but since they knew
nothing about voice over, they couldn't help, but if somebody there
would have known about voice over, then I think my initial experience
would have been better.
On Wed, 5 Aug 2009 14:40:16 -0400, Marcy Weinberg wrote:
Hi, John and al,
I agree. I debated whether or not to write my initial experience, as
I would never want to turn anyone off about purchasing a mac. So, now
that I've said that up front, here goes...
I went to the closest Apple store, about an hour away, to do some
hands on when I was considering buying my macbook. Notes were made
about me wanting to learn about voiceover on the mac when the
appointment was made on line.
When I got to the store, first a young lady tried to help me, but kept
insisting on using the mouse, though voiceover was turned on. She
went to get another salesperson, but he knew no more than she, and
told me the person that knew about vo was off that day. Hmmm...
I was quite fortunate in having a very good friend who I was able to
call. My friend told the Apple dude how to set me up, and with a
headphones in and my cell phone on speaker, we went through vo 101, my
friend and me!
In subsequent visits, I haven't found anyone in my dealings who knows
a whole lot about vo. But I've never made an appointment for tutoring
in vo, or anything like that, so I can only speak from my own
experience.
I do love my mac! Marcy
On Aug 5, 2009, at 2:22 PM, John Panarese wrote:
From having read the experiences of many people, I think Apple
Stores will fall into any category other retail stores will fit. For
example, the local Apple Store here has, by and large, very
knowledgeable and helpful people. They, at least, are aware of
VoiceOver and can talk about it. On the other hand, there is another
Apple Store on the island that does not seem to have the same caliber
staff. I would hope that, eventually, there would be someone on the
staff of each store who would possess enough knowledge of VoiceOver
and how it works on the Mac, the iPod and iPhone to help a potential
customer make a buying decision or to assist with technical matters.
BTW, Rich, I know what you mean. Instant gratification and
technology is a big vice of mine as well. I had to order my iPhone
online when the announcement was made because I feared that by the
time I'd get to the local store, they wouldn't have any left in stock.
Take Care
John Panarese
On Aug 5, 2009, at 10:12 AM, Richard Ring wrote:
> Hello:
> My experience with my local Apple store was a mixed thing. Certainly,
> the employees I dealt with were friendly and extremely courteous.
> However, they were not as helpful as I might have liked.
> When my partner Sarah purchased an iPhone, I was not certain as to
> whether or not I wanted one. However, one week later, I decided to go
> for it. I contacted my local AT&T store and was told that iPhones
> were
> back ordered, and they could order one for me. But being in instant
> gratification mode, that wasn't going to satisfy my techno lust.
> Therefore, I called my local Apple store. I was informed that they
> had
> three 32 gig iPhones that were, if I remember, white. I asked if they
> could hold one for me if I furnished a credit card number. I was told
> that this practice was against Apple's policy. I certainly understood
> that, but my feeling was this. If I were going to pay for a cab to go
> there, I didn't want to get there only to find that they had no
> iPhones.
> So, I pretty much decided I would put this project on hold. But
> techno
> lust is a difficult foe to vanquish. So around 5 PM I called the
> Apple
> store again. I was told they had received a "surprise" shipment of
> iPhones, and that they had enough to guarantee that they'd have one
> for
> me by the time I got there. My partner, Sarah then contacted the
> store
> and asked if she would be able to upgrade her 16 gig iPhone to a 32
> gig
> model by simply paying the difference. I should add that this all
> took
> place on June 26, so that made her iPhone a week old. They put her on
> hold for a while, and when they finally got back to her they told her
> that she could in fact do this. So, off we went to the Apple store.
> Now, when we got there, she told them what she had been given to
> understand over the phone regarding this upgrade. So, the employee
> went
> away for about ten minutes. When he returned, he said that no, they
> couldn't do it because Sarah had purchased her iPhone online. Ok,
> so I
> bought a 32 gig phone anyway. They didn't know how to turn on Voice
> Over, but we were able to tell them. Finally, we asked them if we
> could
> simply swap sim cards between the two phones. We were told that this
> would not be possible, and to do so might result in the phones
> becoming
> inactive. Well, I've been dealing with sim card phones for nearly
> four
> years, and I kind of suspected that this was not correct. And, on the
> way home in the cab, we switched sim cards, and our phones have worked
> just fine ever since.
> Having said all that, I probably will buy a Mac from this store next
> month. They told me that they had heard of Voice Over for the Mac,
> but
> they really didn't know what it was. It will be fun to show them.
>>
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>
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--
Wordy Mom
Think positive,
...be positive,
...your cup is always half full.
>
> Click on the link below to go to our homepage.
> http://www.icanworkthisthing.com
>
> Manage your subscription by using the web interface on the link below.
> //www.freelists.org/list/macvoiceover
>
> Users can subscribe to this list by sending email to
> macvoiceover-request@xxxxxxxxxxxxx
> with 'subscribe' in the Subject field OR by logging into the Web
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>
Marty
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