[macvoiceover] Re: [macvoiceover]Not all Apple Stores are created equal

Hey Richard, I know just how you feel.  Instant gratification, grin.

Keith Reedy


On Aug 5, 2009, at 12:01 PM, Richard Ring wrote:

But Dave, you just don't understand being impulsive!  When I decide to
buy a Mac, I won't want to wait a week or so for it, I'm gonna want it
now!
Maybe I should just get over that one, eh?

-----Original Message-----
From: macvoiceover-bounce@xxxxxxxxxxxxx
[mailto:macvoiceover-bounce@xxxxxxxxxxxxx] On Behalf Of David Poehlman
Sent: Wednesday, August 05, 2009 9:28 AM
To: macvoiceover@xxxxxxxxxxxxx
Subject: [macvoiceover] Re: [macvoiceover]Not all Apple Stores are
created equal

...this is why I buy from apple online.  get what I want how I want it
and in most cases the shipping is free...

On Aug 5, 2009, at 10:23 AM, Russell Solowoniuk wrote:

Hi Richard,

I purchased my iPhone from a Rogers outlet, and had a similar
experience... techno lust and all! <smile>  I love that term!  I
called and found out that they only had 1 16 gig black iPhone left.  I
explained that I was blind and would need to take a cab over, so would
they hold it for me, and he told me that they couldn't do that.
Luckily, I called a cab right away, and the phone was still there when
I arrived.

Now, as for my iMac, I'll be buying it at "My Mac Dealer", which is
quite a bit further away.  I called them yesterday to make sure they
have one in stock.  I was told that they had 2 iMac 20" in stock.  I
told them that I was blind and have a way to get over there this
afternoon, and could they hold one of them for me.  He told me that it
wouldn't be a problem, and is holding it for me, so I think I'll have
a good experience with this store.

Thanks,

Russell

--------------------------------------------------
From: "Richard Ring" <richard.ring@xxxxxxxxxxxxxxxxx>
Sent: Wednesday, August 05, 2009 8:12 AM
To: <macvoiceover@xxxxxxxxxxxxx>
Subject: [macvoiceover]  [macvoiceover]Not all Apple Stores are
created equal

Hello:
My experience with my local Apple store was a mixed thing. Certainly,
the employees I dealt with were friendly and extremely courteous.
However, they were not as helpful as I might have liked.
When my partner Sarah purchased an iPhone, I was not certain as to
whether or not I wanted one. However, one week later, I decided to go
for it.  I contacted my local AT&T store and was told that iPhones
were
back ordered, and they could order one for me.  But being in instant
gratification mode, that wasn't going to satisfy my techno lust.
Therefore, I called my local Apple store.  I was informed that they
had
three 32 gig iPhones that were, if I remember, white. I asked if they could hold one for me if I furnished a credit card number. I was told that this practice was against Apple's policy. I certainly understood that, but my feeling was this. If I were going to pay for a cab to go
there, I didn't want to get there only to find that they had no
iPhones.
So, I pretty much decided I would put this project on hold.  But
techno
lust is a difficult foe to vanquish.  So around 5 PM I called the
Apple
store again.  I was told they had received a "surprise" shipment of
iPhones, and that they had enough to guarantee that they'd have one
for
me by the time I got there.  My partner, Sarah then contacted  the
store
and asked if she would be able to upgrade her 16 gig iPhone to a 32
gig
model by simply paying the difference.  I should add that this all
took
place on June 26, so that made her iPhone a week old. They put her on
hold for a while, and when they finally got back to her they told her
that she could in fact do this.  So, off we went to the Apple store.
Now, when we got there, she told them what she had been given to
understand over the phone regarding this upgrade.  So, the employee
went
away for about ten minutes.  When he returned, he said that no, they
couldn't do it because Sarah had purchased her iPhone online.  Ok,
so I
bought a 32 gig phone anyway.  They didn't know how to turn on Voice
Over, but we were able to tell them.  Finally, we asked them if we
could
simply swap sim cards between the two phones.  We were told that this
would not be possible, and to do so might result in the phones
becoming
inactive.  Well, I've been dealing with sim card phones for nearly
four
years, and I kind of suspected that this was not correct. And, on the way home in the cab, we switched sim cards, and our phones have worked
just fine ever since.
Having said all that, I probably will buy a Mac from this store next
month.  They told me that they had heard of Voice Over for the Mac,
but
they really didn't know what it was.  It will be fun to show them.

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