Re: bug list you want fixed
- From: "David Grossoehme" <davegross1@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 14 Apr 2005 20:34:32 -0500
Jim you have a good point here. As a programmer that one part of his job.
You see this happening in many projects that his the markey why can't it
happen here?
Your Friend
Dave
----- Original Message -----
From: "jim grimsby" <jimgrims@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Thursday, April 14, 2005 1:00 AM
Subject: RE: bug list you want fixed
> Because the users at gw micro have a voice. They know they are herd.
> You see results when problems come up. The main programmer of gw micro
> moniters his own list and responds to questions. Does that take up some
> of his time. You bet but as he him self put it I am in touch with my
> users and I know what my users want. =20
>
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
> Behalf Of Bruce Toews
> Sent: Wednesday, April 13, 2005 7:37 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: bug list you want fixed
>
>
> All right, I'll put the question to you directly, then. Why is it that
> GW=20
> Micro gets nothing but praise from its users while FS gets anger,=20
> bitterness and scorn?
>
> Bruce
>
> --=20
> Bruce Toews
> E-mail and MSN/Windows Messenger: water_drinker@xxxxxxxx
> Web Site (including info on my weekly commentaries): http://www.ogts.net
> Info on the Best TV Show of All Time: http://www.cornergas.com
>
> On Wed, 13 Apr 2005, Gene wrote:
>
>> Hmmm... maybe I'm not making myself clear. I just don't see this as a=20
>> lack of caring on the part of FS, or as a personal issue. I see it as=20
>> a company trying to produce a very complicated product for a number of
>
>> Operating systems in a number of languages... and not doing as well as
>
>> we'd like. Now maybe I'm reading things wrong here, but it seems to me
>
>> that a lot of people are expecting a lot more of FS than they do other
>
>> software companies... just how I see things. Don't mean to offend=20
>> anyone.
>>
>> Gene
>>
>>
>> ----- Original Message -----
>> From: "jim grimsby" <jimgrims@xxxxxxxxxxx>
>> To: <jfw@xxxxxxxxxxxxx>
>> Sent: Wednesday, April 13, 2005 9:33 PM
>> Subject: RE: bug list you want fixed
>>
>>
>>>
>>>
>>> There is a great difference between product feedback and giving us a=20
>>> voice Oh what is that. Who heads the usability team at fs. When was
>
>>> the last time they have been seen on this list or any other. When=20
>>> was the last time users were asked what kinds of things they would=20
>>> like to see in the program. This is a voice. It means that one=20
>>> person or a team of people lissome to the user and try to accommodate
>
>>> them. A vote on the other hand is when they take part in the=20
>>> decision making. =3D20 =3D20
>>> in the company. I was reacting to the tone of this entire thread...
> that
>>> FS=3D20
>>> somehow owes us something. They don't
>>> Oh yes they do. They oh me and the rest of you a good stable program
>>> with access to new operating systems of windows. They oh us the fact
>>> they are still programming. If it was not for us they would not be
>>> here. So yes they oh me and the rest of you. =3D20
>>> As I stated before, I was a programmer=3D20
>>> for years and some times you have to prioritize things.
>>> True granted. So when does it come down to fixing problems is a
>>> priority. Some of these issues have been around for years. =3D20
>>> Right now FS has a=3D20
>>> few new things on the horizon that require a lot of development time.
> As
>>> I=3D20
>>> see it they are fixing glaring crash the system bugs as fast as
>>> possible.=3D20
>>> The other smaller pain in the ass bugs will be gotten to. And yes I
>>> agree=3D20
>>> that their debugging could be better, but I don't see it as the
> insult
>>> that=3D20
>>> many on this list seem to think it is. It is simply a business
> decision
>>> to=3D20
>>> lower some of the bug fixes on the priority list... all be it a
>>> questionable=3D20
>>> decision.
>>> Very much so!
>>> Gene
>>>
>>>
>>> ----- Original Message -----=3D20
>>> From: "Bill" <bill.cam@xxxxxxxxxxxxx>
>>> To: <jfw@xxxxxxxxxxxxx>
>>> Sent: Wednesday, April 13, 2005 6:16 PM
>>> Subject: Re: bug list you want fixed
>>>
>>>
>>>> interesting view you have gene on companies, glab when i called=3D20 =
>
>>>> whirlpool they had a totally differant view than yours, they=20
>>>> actually=3D20 wanted to no what was accessable and what was not.
>>>>
>>>> they even provide braille layouts.
>>>>
>>>> plus any feedback nnot associated with blindness that could=20
>>>> improve=3D20 their product was also well received.
>>>>
>>>> as far as companies abandoning public beta test, not sure where=20
>>>> you=3D20 got your info on that. please elaborate on your source. =
> been=20
>>>> using windows for some time now and its always in public beta.=20
>>>> especially internet explorer. lol.
>>>> m s was smart enough to include the error reporting tool for the
>>> reasons
>>>> youmention earlier.
>>>>
>>>> even if no error reporting tool their is a simple way to determine=20
>>>> the
>>>
>>>> other info.
>>>>
>>>> has any body here ever reported a bug and got a e mail back from f s
>
>>>> asking for more feedback.
>>>> thats all it would take to get extra info.
>>>> secondly if one person reports a bug on a list of thousands it goes
>>> to=3D20
>>>> the
>>>> bottom, but when several report the same bug like the find not=20
>>>> working
>>>
>>>> then
>>>> they need to start looking at the issue.
>>>>
>>>>
>>>>
>>>> bill
>>>> p s i have also done business with a company that also turned its=20
>>>> head
>>>
>>>> to its clients, think it was telesensory. we all know what =
> happen=3D20
>
>>>> their.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
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>>
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