Re: bug list you want fixed
- From: "Gene" <guystevens@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 13 Apr 2005 03:10:03 -0400
The point I am trying to make is showing itself right here on this list. How
many of the supposed bugs are simple operator error or a problem with some
other component of the system?
Gene
----- Original Message -----
From: "jim grimsby" <jimgrims@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, April 13, 2005 2:04 AM
Subject: RE: bug list you want fixed
>
> The problem with public beta testing in general is that very few people
> are=20
> going to go through the steps necessary to accurately report a bug.=20
> Well then it is there loss. The person who can not be bothered to do
> what is needed to beta test should not be beta testing.=20
> Secondly, not many people know enough about the systems they use to tell
> the=20
> difference between a bug in JFW and another problem.
> Not there job. We do not have access to the code to make that
> determination. It is not the beta testers job to tell the programmer
> why a problem is happening it is his job to tell him that it is and how
> to reproduce it. Also it is up to support to document what causes non
> jfw problems that a user would have while using jaws and put it in the
> knowledge bass. If this was free software and user supported then the
> adatude of let the user work around it or in some cases fix it is ok.
> But this is not user supported software and not free. =20
> What I mean about user supported is that your fellow users are your main
> source of support. =20
> Hth=20
>
>
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