Re: bug list you want fixed
- From: "Gene" <guystevens@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 13 Apr 2005 21:47:33 -0400
Hmmm... maybe I'm not making myself clear. I just don't see this as a lack
of caring on the part of FS, or as a personal issue. I see it as a company
trying to produce a very complicated product for a number of Operating
systems in a number of languages... and not doing as well as we'd like. Now
maybe I'm reading things wrong here, but it seems to me that a lot of people
are expecting a lot more of FS than they do other software companies... just
how I see things. Don't mean to offend anyone.
Gene
----- Original Message -----
From: "jim grimsby" <jimgrims@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, April 13, 2005 9:33 PM
Subject: RE: bug list you want fixed
>
>
> There is a great difference between product feedback and giving us a
> voice
> Oh what is that. Who heads the usability team at fs. When was the last
> time they have been seen on this list or any other. When was the last
> time users were asked what kinds of things they would like to see in the
> program. This is a voice. It means that one person or a team of people
> lissome to the user and try to accommodate them. A vote on the other
> hand is when they take part in the decision making. =20
> =20
> in the company. I was reacting to the tone of this entire thread... that
> FS=20
> somehow owes us something. They don't
> Oh yes they do. They oh me and the rest of you a good stable program
> with access to new operating systems of windows. They oh us the fact
> they are still programming. If it was not for us they would not be
> here. So yes they oh me and the rest of you. =20
> As I stated before, I was a programmer=20
> for years and some times you have to prioritize things.
> True granted. So when does it come down to fixing problems is a
> priority. Some of these issues have been around for years. =20
> Right now FS has a=20
> few new things on the horizon that require a lot of development time. As
> I=20
> see it they are fixing glaring crash the system bugs as fast as
> possible.=20
> The other smaller pain in the ass bugs will be gotten to. And yes I
> agree=20
> that their debugging could be better, but I don't see it as the insult
> that=20
> many on this list seem to think it is. It is simply a business decision
> to=20
> lower some of the bug fixes on the priority list... all be it a
> questionable=20
> decision.
> Very much so!
> Gene
>
>
> ----- Original Message -----=20
> From: "Bill" <bill.cam@xxxxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Wednesday, April 13, 2005 6:16 PM
> Subject: Re: bug list you want fixed
>
>
>> interesting view you have gene on companies, glab when i called=20
>> whirlpool they had a totally differant view than yours, they actually=20
>> wanted to no what was accessable and what was not.
>>
>> they even provide braille layouts.
>>
>> plus any feedback nnot associated with blindness that could improve=20
>> their product was also well received.
>>
>> as far as companies abandoning public beta test, not sure where you=20
>> got your info on that. please elaborate on your source.
>> been using windows for some time now and its always in public beta.
>> especially internet explorer.
>> lol.
>> m s was smart enough to include the error reporting tool for the
> reasons
>> youmention earlier.
>>
>> even if no error reporting tool their is a simple way to determine the
>
>> other info.
>>
>> has any body here ever reported a bug and got a e mail back from f s
>> asking
>> for more feedback.
>> thats all it would take to get extra info.
>> secondly if one person reports a bug on a list of thousands it goes
> to=20
>> the
>> bottom, but when several report the same bug like the find not working
>
>> then
>> they need to start looking at the issue.
>>
>>
>>
>> bill
>> p s i have also done business with a company that also turned its head
>
>> to its clients, think it was telesensory. we all know what happen=20
>> their.
>>
>>
>>
>>
>>
>>
>>
>> --
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>>=20
>
>
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