RE: Standard or Pro, FSActivate and the About Box

  • From: "Geoff Connor" <gjconnor@xxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 21 Apr 2010 09:47:18 -0600

I just looked too. The info you are referring to is not there. I don't agree
with that either. Jaws users should not have to phone Freedom Scientific to
get that info. There should be an easier way to do it.

Cheers.

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Tom Lange
Sent: Wednesday, April 21, 2010 6:59 AM
To: jfw@xxxxxxxxxxxxx
Subject: Standard or Pro, FSActivate and the About Box

Hey all,
I discovered something yesterday that really has me puzzled, and, frankly, a
little ticked off.  Excuse me if I rant a little bit here, but I think I may
have reason to. 
 
First, I may not have been very observant for quite some time, but when I
was checking out one of my students' computers, I noticed that when I went
into the JAWS About box it doesn't say whether she's running JAWS standard
or JAWS pro.  It does show the serial number.  When was the standard or pro
version information taken out of the About box? Not cool. We're
contemplating upgrading her machine from Vista to Windows 7 and need this
information. 
 
I went up to FSActivate and plugged in her serial number.  Again, no
indication of whether she's running Standard or Pro.  Also not cool.
 
So I called my local dealer, who told me that in order to get that info, you
now have to call FS Tech support with the serial number. 
 
I called FS tech support, who confirmed this.  I was told that this was a
decision made by FS higher-ups and no explanation was given as to why.
 
Frankly I don't understand the rationale behind this and it seems to me that
folks could get into quite a bind if they have no means of verifying whether
they're running standard or professional before calling FS tech support and
they do something serious like upgrading their operating system to the wrong
version.
 
What's up with all this?  Can anybody give me a rational explanation?  Is
there a way to get this information without having to call FS, like looking
in the registry?
 
Thanks.
 
Tom
    
 

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.814 / Virus Database: 271.1.1/2823 - Release Date: 04/20/10
06:45:00



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