RE: Standard or Pro, FSActivate and the About Box

  • From: "Bissett, Tom" <tom.bissett@xxxxxxx>
  • To: "'jfw@xxxxxxxxxxxxx'" <jfw@xxxxxxxxxxxxx>
  • Date: Thu, 22 Apr 2010 09:21:46 -0400

Hi Gary,  I wasn't thinking.  I use the ILM viewer.  When I tried it with the 
dongle viewer it showed me everything.


________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of 
Gary King
Sent: April 21, 2010 10:36 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Standard or Pro, FSActivate and the About Box

Tom,
Did you use the ILM Authorization Viewer or the Dongle Viewer?  I don't use a 
dongle, so I don't know what the Dongle Viewer displays.

Gary King
w4wkz@xxxxxxxxxxxxx<mailto:w4wkz@xxxxxxxxxxxxx>

----- Original Message -----
From: Bissett, Tom<mailto:tom.bissett@xxxxxxx>
To: 'jfw@xxxxxxxxxxxxx'<mailto:'jfw@xxxxxxxxxxxxx'>
Sent: Wednesday, April 21, 2010 4:01 PM
Subject: RE: Standard or Pro, FSActivate and the About Box

I use a dongle and it returns a authorization not found.


Tom Bissett
BMO Financial Group
Technology and Operations Integrated Client Solutions
Tel: (416) 549-6514
E-Mail tom.bissett@xxxxxxx<mailto:tom.bissett@xxxxxxx>



________________________________
From: jfw-bounce@xxxxxxxxxxxxx<mailto:jfw-bounce@xxxxxxxxxxxxx> 
[mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Dave Carlson
Sent: April 21, 2010 4:46 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Standard or Pro, FSActivate and the About Box

Well, it's nice that FS made it so simple to find out, isn't it?

No, I'm being sarcastic, not literal.

Dave

----- Original Message -----
From: Rouillardmike@xxxxxxx<mailto:Rouillardmike@xxxxxxx>
To: jfw@xxxxxxxxxxxxx<mailto:jfw@xxxxxxxxxxxxx>
Sent: Wednesday, April 21, 2010 13:34
Subject: Re: Standard or Pro, FSActivate and the About Box

Hi Tom,
Try this:
1. go into your start menu
2. go to jaws
3. go to tools
4. go to ILM authorisation viewer
After the program loads, you should see the information you are looking for.
Mike Rouillard

In a message dated 4/21/2010 4:29:43 P.M. Eastern Daylight Time, 
d.durber@xxxxxxxxx<mailto:d.durber@xxxxxxxxx> writes:
Hello Tom:

I am using JAWS Pro Version 9, and Windows XP Pro, JAWS did not inform me of 
that when I opened the JAWS About Box.

Sincerely:

Dave Durber

----- Original Message -----
From: Tom Lange<mailto:trlange@xxxxxxxxxxx>
To: jfw@xxxxxxxxxxxxx<mailto:jfw@xxxxxxxxxxxxx>
Sent: Wednesday, April 21, 2010 8:59 AM
Subject: Standard or Pro, FSActivate and the About Box

Hey all,
I discovered something yesterday that really has me puzzled, and, frankly, a 
little ticked off.  Excuse me if I rant a little bit here, but I think I may 
have reason to.

First, I may not have been very observant for quite some time, but when I was 
checking out one of my students' computers, I noticed that when I went into the 
JAWS About box it doesn't say whether she's running JAWS standard or JAWS pro.  
It does show the serial number.  When was the standard or pro version 
information taken out of the About box? Not cool. We're contemplating upgrading 
her machine from Vista to Windows 7 and need this information.

I went up to FSActivate and plugged in her serial number.  Again, no indication 
of whether she's running Standard or Pro.  Also not cool.

So I called my local dealer, who told me that in order to get that info, you 
now have to call FS Tech support with the serial number.

I called FS tech support, who confirmed this.  I was told that this was a 
decision made by FS higher-ups and no explanation was given as to why.

Frankly I don't understand the rationale behind this and it seems to me that 
folks could get into quite a bind if they have no means of verifying whether 
they're running standard or professional before calling FS tech support and 
they do something serious like upgrading their operating system to the wrong 
version.

What's up with all this?  Can anybody give me a rational explanation?  Is there 
a way to get this information without having to call FS, like looking in the 
registry?

Thanks.

Tom

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