Re: Standard or Pro, FSActivate and the About Box

  • From: "Tom Lange" <trlange@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 21 Apr 2010 16:53:55 -0700

Right you are.  I could have sworn that I'd seen that in the About box, perhaps 
in the early JAWS days.  My mistake. However, my point about FSActivate still 
stands.

Tom

  ----- Original Message ----- 
  From: Dave Durber 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Wednesday, April 21, 2010 1:29 PM
  Subject: Re: Standard or Pro, FSActivate and the About Box


  Hello Tom:

  I am using JAWS Pro Version 9, and Windows XP Pro, JAWS did not inform me of 
that when I opened the JAWS About Box.

  Sincerely:

  Dave Durber

  ----- Original Message ----- 
    From: Tom Lange 
    To: jfw@xxxxxxxxxxxxx 
    Sent: Wednesday, April 21, 2010 8:59 AM
    Subject: Standard or Pro, FSActivate and the About Box


    Hey all,
    I discovered something yesterday that really has me puzzled, and, frankly, 
a little ticked off.  Excuse me if I rant a little bit here, but I think I may 
have reason to. 

    First, I may not have been very observant for quite some time, but when I 
was checking out one of my students' computers, I noticed that when I went into 
the JAWS About box it doesn't say whether she's running JAWS standard or JAWS 
pro.  It does show the serial number.  When was the standard or pro version 
information taken out of the About box? Not cool. We're contemplating upgrading 
her machine from Vista to Windows 7 and need this information. 

    I went up to FSActivate and plugged in her serial number.  Again, no 
indication of whether she's running Standard or Pro.  Also not cool.

    So I called my local dealer, who told me that in order to get that info, 
you now have to call FS Tech support with the serial number. 

    I called FS tech support, who confirmed this.  I was told that this was a 
decision made by FS higher-ups and no explanation was given as to why.

    Frankly I don't understand the rationale behind this and it seems to me 
that folks could get into quite a bind if they have no means of verifying 
whether they're running standard or professional before calling FS tech support 
and they do something serious like upgrading their operating system to the 
wrong version.

    What's up with all this?  Can anybody give me a rational explanation?  Is 
there a way to get this information without having to call FS, like looking in 
the registry?

    Thanks.

    Tom

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