Re: Standard or Pro, FSActivate and the About Box

  • From: "Dave Carlson" <dgcarlson@xxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 21 Apr 2010 13:46:23 -0700

Well, it's nice that FS made it so simple to find out, isn't it?

No, I'm being sarcastic, not literal.

Dave

  ----- Original Message ----- 
  From: Rouillardmike@xxxxxxx 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Wednesday, April 21, 2010 13:34
  Subject: Re: Standard or Pro, FSActivate and the About Box


  Hi Tom,
  Try this:
  1. go into your start menu
  2. go to jaws
  3. go to tools
  4. go to ILM authorisation viewer
  After the program loads, you should see the information you are looking for.
  Mike Rouillard

  In a message dated 4/21/2010 4:29:43 P.M. Eastern Daylight Time, 
d.durber@xxxxxxxxx writes:
    Hello Tom:

    I am using JAWS Pro Version 9, and Windows XP Pro, JAWS did not inform me 
of that when I opened the JAWS About Box.

    Sincerely:

    Dave Durber

    ----- Original Message ----- 
      From: Tom Lange 
      To: jfw@xxxxxxxxxxxxx 
      Sent: Wednesday, April 21, 2010 8:59 AM
      Subject: Standard or Pro, FSActivate and the About Box


      Hey all,
      I discovered something yesterday that really has me puzzled, and, 
frankly, a little ticked off.  Excuse me if I rant a little bit here, but I 
think I may have reason to. 

      First, I may not have been very observant for quite some time, but when I 
was checking out one of my students' computers, I noticed that when I went into 
the JAWS About box it doesn't say whether she's running JAWS standard or JAWS 
pro.  It does show the serial number.  When was the standard or pro version 
information taken out of the About box? Not cool. We're contemplating upgrading 
her machine from Vista to Windows 7 and need this information. 

      I went up to FSActivate and plugged in her serial number.  Again, no 
indication of whether she's running Standard or Pro.  Also not cool.

      So I called my local dealer, who told me that in order to get that info, 
you now have to call FS Tech support with the serial number. 

      I called FS tech support, who confirmed this.  I was told that this was a 
decision made by FS higher-ups and no explanation was given as to why.

      Frankly I don't understand the rationale behind this and it seems to me 
that folks could get into quite a bind if they have no means of verifying 
whether they're running standard or professional before calling FS tech support 
and they do something serious like upgrading their operating system to the 
wrong version.

      What's up with all this?  Can anybody give me a rational explanation?  Is 
there a way to get this information without having to call FS, like looking in 
the registry?

      Thanks.

      Tom

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