Re: Problems Removing AVG 2011

Hello there;
does your client have the UAC on? or off,
if on, did you tell the UAC, you wish to give permission to continue?
I just help a client a little while ago to remove AVG, had no problem at all,
client was using windows7, jaws12.


----- Original Message ----- From: "Ray Campbell" <ray.campbell@xxxxxxxxxxxxxxxxxxxxx> To: <jfw@xxxxxxxxxxxxx>; "Technology list for the Blind and Vision Impaired" <blindtech@xxxxxxxxxxxxxxxxxxx>
Sent: Wednesday, December 15, 2010 1:30 PM
Subject: Problems Removing AVG 2011


Hello All:

I was in a JAWS Tandem session with a client, attempting to help her remove AVG 2011. She's running JAWS 11 on a Windows Vista laptop. We simply cannot get AVG 2011 removed from her system. I went into control panel, then Programs and Features, arrowed down to the AVG 2011 icon and hit alt-f to go to the file menu, then, u for uninstall. The User Account Control came up, and we hit continue on it. The program did not uninstall.

I went into msconfig and disabled the program at startup, then, after re-starting the computer, tried uninstalling AVG 2011 again. It still won't uninstall.

Anyone have any ideas?



Ray Campbell, Adaptive Technology Help Desk Technician
The Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL  60608
312.997.3651 (Voice/Relay) or 888.825.0080 (Voice/Relay)
ray.campbell@xxxxxxxxxxxxxxxxxxxxx
www.chicagolighthouse.org

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