Ray, It may still be running, and refusing to uninstall due to that fact, even though you removed the startup in MSConfig (good idea, that!). Have you actually run the AVG UI and looked for anything there that would stop it running, and then go to Control Panel, etc. Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: "Ray Campbell" <ray.campbell@xxxxxxxxxxxxxxxxxxxxx> To: <jfw@xxxxxxxxxxxxx>; "Technology list for the Blind and Vision Impaired" <blindtech@xxxxxxxxxxxxxxxxxxx> Sent: Wednesday, December 15, 2010 10:30 Subject: Problems Removing AVG 2011 Hello All: I was in a JAWS Tandem session with a client, attempting to help her remove AVG 2011. She's running JAWS 11 on a Windows Vista laptop. We simply cannot get AVG 2011 removed from her system. I went into control panel, then Programs and Features, arrowed down to the AVG 2011 icon and hit alt-f to go to the file menu, then, u for uninstall. The User Account Control came up, and we hit continue on it. The program did not uninstall. I went into msconfig and disabled the program at startup, then, after re-starting the computer, tried uninstalling AVG 2011 again. It still won't uninstall. Anyone have any ideas? Ray Campbell, Adaptive Technology Help Desk Technician The Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 W. Roosevelt Road Chicago, IL 60608 312.997.3651 (Voice/Relay) or 888.825.0080 (Voice/Relay) ray.campbell@xxxxxxxxxxxxxxxxxxxxx www.chicagolighthouse.org -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw Alternative archives located at: http://n2.nabble.com/JAWS-for-Windows-f2145279.html If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw Alternative archives located at: http://n2.nabble.com/JAWS-for-Windows-f2145279.html If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx